Forum Discussion

CAMILONOVOA's avatar
CAMILONOVOA
Level 3
14 years ago

DRIVE OFFLINE

HI   I followed step by step this article http://www.symantec.com/business/support/index?page=content&id=TECH24414&actp=search&viewlocale=en_US&searchid=1285176495535 and problem persists. My Pow...
11.x and Earlier
Backup and Recovery
Backup Exec
Compatibility
Configuring
Installing
  • Larry_Fine's avatar
    Larry_Fine
    14 years ago

    I suggest disabling your tape library and drive in BE (right click | uncheck 'enable"), deleting your tape library and drive from the BE GUI, stop the BE services.  Make sure the tape library and drive are in the Windows device manager, then start BE services and let it detect your current hardware.

    If the device goes offline again, please check the adamm.log file for reasons.

CAMILONOVOA's avatar
CAMILONOVOA
Level 3
14 years ago

 

Look what I did now:
 
1. Delete all drives and re-install with tapeinst.exe
2. In the device manager the driver is configured as:
    QUANTUM LTO2 TAPE DRIVE
    MANUFACTURER: Certance
    DRIVER PROVIDER: SYMANTEC CORPORATION
3. Restart BackupExec
4. ADAMM.LOG complete
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
[4028] 09/23/10 14:52:15.606 Adamm Log Started! ("SRVBTABCK01", 1000, {4D1BCEC1-243C-4774-838D-8FEAC9549415})
Adamm Info: Version 11.0, Build 6235, 32bit
OS Info: Windows NT 5.2, Build 3790, Service Pack 2
Database Driver Info: SQLSRV32.DLL, 03.86.3959
Database Server Info: Server Name = "SRVBTABCK01", Active Node = ""
Database Connection String: "DRIVER=SQL Server;SERVER=srvbtabck01\BkupExec;DATABASE=BEDB;App=BEWS PVL"
 
DateTimeSync: Local = 2010/09/23 14:52:15, System = 2010/09/23 19:52:15 GMT, Database = 2010/09/23 19:52:15 GMT
 
Shared Storage Authorization: No
TSM Authorization: Yes
Library Expansion Options: 1
 
[5884] 09/23/10 14:52:15.668 Read Device Records - start 
[5884] 09/23/10 14:52:15.715 Read Device Records - end
[5884] 09/23/10 14:52:15.793 iSCSI Discovery - start 
The iSCSI initiator software does not appear to be installed on this system
[5884] 09/23/10 14:52:15.793 iSCSI Discovery - end 
[5884] 09/23/10 14:52:16.042 Read NDMP Server Records - start 
[5884] 09/23/10 14:52:16.105 Read NDMP Server Records - end
[5884] 09/23/10 14:52:16.105 DeviceIo Discovery - start
[5884] 09/23/10 14:52:16.105 DeviceIo Discovery - end
[5884] 09/23/10 14:52:16.105 DeviceIo Devices:
Scsi Address
Prt :Bus :Tar :Lun   Attributes
-------------------  -------------------------------------------------------------------------------
-------------------  -------------------------------------------------------------------------------
[5884] 09/23/10 14:52:16.105 Device Registry:
Scsi Address
Prt :Bus :Tar :Lun   Attributes
-------------------  -------------------------------------------------------------------------------
0000:0000:0000:0000  "atapi", (Port Driver)
-------------------  -------------------------------------------------------------------------------
0001:0000:0000:0000  "atapi", (Port Driver)
-------------------  -------------------------------------------------------------------------------
0002:0000:0000:0000  "mraid35x", (Port Driver)
-------------------  -------------------------------------------------------------------------------
0003:0000:0000:0000  "adpu160m", (Port Driver)
-------------------  -------------------------------------------------------------------------------
0004:0000:0000:0000  "adpu160m", (Port Driver)
0004:0000:0006:0000  "CERTANCEULTRIUM 2       1914", (Tape Device), "\\.\Tape0"
0004:0000:0006:0001  "DELL    PV-124T         0080", (Changer Device), "\\.\MediumChanger0"
-------------------  -------------------------------------------------------------------------------
[5884] 09/23/10 14:52:16.105 PnP Device Paths:
Scsi Address
Prt     :Bus     :Tar     :Lun       Device Path
-----------------------------------  ---------------------------------------------------------------
00000004:00000000:00000006:00000000  \\?\scsi#sequential&ven_certance&prod_ultrium_2&rev_1914#6&73f2152&1&060#{53f5630b-b6bf-11d0-94f2-00a0c91efb8b}
-----------------------------------  ---------------------------------------------------------------
[5884] 09/23/10 14:52:16.105 Read Device Inquiries - start
[5884] 09/23/10 14:52:16.105 Device: \\.\Tape0
[5884] 09/23/10 14:52:16.620 Device: \\.\MediumChanger0
[5884] 09/23/10 14:52:17.587 Read Device Inquiries - end
[5884] 09/23/10 14:52:17.587 Serialize Devices:
[5884] 09/23/10 14:52:18.460 Device Discovery:
Scsi Address
Prt :Bus :Tar :Lun   Attributes
-------------------  -------------------------------------------------------------------------------
0004:0000:0006:0000  Device Name             "\\.\Tape0"
                     Secondary Name          "\\?\scsi#sequential&ven_certance&prod_ultrium_2&rev_1914#6&73f2152&1&060#{53f5630b-b6bf-11d0-94f2-00a0c91efb8b}"
                     Primary Inquiry         "CERTANCEULTRIUM 2       1914"
                     Serial Number           "CERTANCEULTRIUM 2        JK10Z9Q"
                     Device Flags            KSCSI, SN(TYPE 1)
                     Device State            3, Online
                     Device IDs              1011, {1B8A754F-F3A9-4894-B933-9BD0BD0DE7A5}
                     Device Name             "CERTANCE 1"
                     Device Type             134283265, "LTO 64K (64K,10,0,E,HU)"
                     Device Features         0x000BFA7F: PB,SFB,SRB,WFM,SFF,SRM,PEOD,EL,LU,E,SBS,DC,SDC,TA,HU,RR
                     Device Element          0, 0
0004:0000:0006:0001  Device Name             "\\.\MediumChanger0"
                     Secondary Name          "\\.\Changer0"
                     Primary Inquiry         "DELL    PV-124T         0080"
                     Secondary Inquiry       "DELL    PV-124T         0080"
                     Serial Number           "DELL    PV-124T         CH6FC21306"
                     Device Flags            KSCSI, SN(TYPE 1)
                     Device State            3, Online
                     Device IDs              1002, {9C4D621A-3AF1-4A62-A2D0-63DCC9BF6DE1}
                     Device Name             "PowerVault 124T"
                     Device Type             2131755008, "CHANGER FS=1"
                     Device Features         0x0035784A: EMBM,INSMC,MSTS,PT,PMA,RMP,RRD,SMCAE,TEI,IIE,IMSMC
                     1st Slot Number         1
                     Number Of Slots         16
                     Portal Slots            0
                     Import/Export           Manual
                     Drive Element 0         1003, ""
-------------------  -------------------------------------------------------------------------------
[5884] 09/23/10 14:52:18.647 Start Rsm Support:
[5884] 09/23/10 14:52:18.772 Device Discovery End:
 
5. En BE active alerts error: The device, \ Device \ Scsi \ adpu160m2, is not ready for access yet.
 
6. And drive offline