Drive shows offline !

Question

I am using BE 2010 R3 &amp; my drive shows offline ! Dont know what has happened can someone help on the same ?

vivek_parmar · Accepted Answer

I restarted the server and it resolved Thanks

amolb · Answer

Is it a Tape Library or a Standalone drive?&nbsp;Do you see&nbsp;the drive&nbsp;in the Windows Device Manager?&nbsp;

Do you see drive related error message in the Window Event Viewer?&nbsp;

Have you tried restarting Backup Exec services?

Have you installed all the latest updates for Bakcup Exec?

vivek_parmar · Answer

It is a HP Tape Library and I can see&nbsp;the drive&nbsp;in the Windows Device Manager also.

I see drive related error message in the Window Event Viewer as :

"Backup Exec Alert: Device Error
	(Server: "XXXXXXXXXXX01") The drive hardware is offline.

Please confirm that the drive hardware is powered on and properly cabled."

&nbsp;

No I have not tried restarting Backup Exec services nor I have not installed all the latest updates for Bakcup Exec.

&nbsp;

Kindly suggest what has gone wrong &amp; how to make drive online.

Regards Vivek

pkh · Answer

Restarting all the BE services may help. If not, then shutdown both the library and the server, reboot the library followed by the server

vivek_parmar · Answer

Thanks I resolved the issue

pkh · Answer

To make this discussion complete you should post how you solve the problem

Forum Discussion