Forum Discussion

pimouss2k's avatar
pimouss2k
Level 3
12 years ago
Solved

Edit Backup Properties is always waiting in BE2012 SP2 and SP3

Hello,

I have recently updated my backup exec 2012 server from SP1 to SP2. Now I cannot modify my jobs (or create new one) because the left side of backup properties with Test/Edit Credentials and Edit is always on pending state.

You can see the status in the file attachment.

When I tried to Edit it, I'm always on 'Loading ....'  on Browse pane.

This issue applied on all my backups : windows, ESX, ...

I hope you find a solution because the symantec support can help me .. :-(

 

Thanks for your help

 

 

 

2012
Agent for VMware Virtual Infrastructure
Backup and Recovery
Backup Exec
Backup Exec (media server only)
Remote Agent for Windows Servers
Windows Server (2003-2008)
  • pimouss2k's avatar
    pimouss2k
    12 years ago

    Hello All

    Finally I put the previous release : 2012 SP1a and everything works fine now (I need also to remove and reinstall all my client agent .;) !

    I asked before to Symantec support but they closed the call without solution !!

    Thanks for your help

  • CraigV's avatar
    CraigV
    Moderator
    12 years ago

    Hi,

     

    BE 2012 SP3 is out, so you might want to update to this!

    Once done, try editing the job settings again:

    Thanks!

    http://www.symantec.com/business/support/index?page=content&id=TECH205351
  • Jaydeep_S's avatar
    Jaydeep_S
    Level 6
    12 years ago

    Please confirm if all the BE services are started and Backup Exec Remote Agent service is started with a local system account.Are you able to run your existing jobs or do they fail. You could try perfrom extensive repair of the BEDB. First backup data and catalogs folder and then perform steps mentioned in the below technote.

    http://www.symantec.com/docs/TECH67239

    If nothing works, better open a support case.

  • pimouss2k's avatar
    pimouss2k
    Level 3
    12 years ago

    All BE services are up and running and Backup Exec Remote Agent service is started with 'local system'.

    I'm able to run all existing jobs without trouble.

    I will try an extensive BEDB repair, I'll inform you.

          => After extensive BEDB repair : No more access to the Edit properties

    Thks

  • CraigV's avatar
    CraigV
    Moderator
    12 years ago

    OK...so if it is worse-off now, repair the installation itself. If this doesn't work, I'd recommend that you log a call directly with Symantec support.

    Thanks!

  • merlin66's avatar
    merlin66
    Level 3
    12 years ago

    Looks like you have a problem with your system-logon.

    create a new login and start the Services with this new one. Then set the Password again at "manage Login accounts" and retry.

    I had the same problem a few weeks ago and this worked.

     

  • pimouss2k's avatar
    pimouss2k
    Level 3
    12 years ago

    Hi,

     

    I tried it but no more success sad

    I'll open a new case on symantec support.

    Thanks again

  • pimouss2k's avatar
    pimouss2k
    Level 3
    12 years ago

    Hello All

    Finally I put the previous release : 2012 SP1a and everything works fine now (I need also to remove and reinstall all my client agent .;) !

    I asked before to Symantec support but they closed the call without solution !!

    Thanks for your help