Error backup exec 12.5

Check the tape library to see whether the mail or I/O slot is enabled. If it is, then it is normal that BE does not see this slot. Refer to the user manual of your tape library and check using either the WebUI of the library or the front panel If after cleaning the tape head, it still asked to be cleaned then you probably have a hardware error and the tape drive needs to be replaced. You should run the manufacturer's diagnostic utility against the tape drive. Make sure you select the write test and that you have stopped the BE services beforehand.

It is also possible that this library has one slot configured for cleaning itself.  This feature is often called AutoClean.  This would be configured within the library UI.  Generally the best practice for BE is to have AutoClean turned off and that way BE can see the cleaning slot and you can montior your cleaning usage from within BE.

Basically, if BE is only able to see 7 of the 8 slots, this is probably due to some configuration setting in the library itself.  Either the mailslot, as PKH said, or a cleaning slot.

Check your adamm.log for a section like one of these to help determine your configuration.

                     Number Of Slots         15
                     Portal Slots            3
                     Import/Export           Robotic
                     Drives                  2

 

                     Number Of Slots         10
                     Portal Slots            0
                     Import/Export           Manual
                     Drives                  4

 

Hi everybody,

thank you for your answer.

I have put in the attachments, the adamm.log and a screenshot of my tandberg hardware.

How can I verify if the mail or I/O slot is enabled? From Backup Exec?

Thank you for your help.

 

Best regads,

Luca

Your Tandberg StorageLoader adamm.log shows:

                     1st Slot Number         1
                     Number Of Slots         7
                     Portal Slots            0
                     Import/Export           Manual

The screenshot of your library GUI shows that slot 8 is probably configured as an AutoClean slot.  That explains why the library is only reporting 7 available slots to BE.

To have BE manage and monitor the drive cleaning (which is recommended), you should go into the StorageLoader web interface and turn OFF the slot 8 cleaning feature.  You may need to power cycle the library after that.  Then restart the BE services and it should now show you 8 slots.  Go into the BE properties for slot 8 and mark that slot as a cleaning slot.

Hi,

thank you for your answer. I have turned off the slot 8 cleaning feature. I have done the power cycle of the library and I restarted the BE services and the server but it recognizes only 7 slots.

Could I reinstall the BE?

 

You got to re-install the library

1) Go to the BE installation directory and use tapeinst.exe to delete all occurances of both the old and the new tape drives and tape libraries

2) Stop the media server and the library

3) Start the tape library

4) Start the media server

5) Ensure that the library and tape drive is recognised and functioning correctly in the Windows Device Manager. The library should appear as an Unknown Medium Changer with a Microsoft driver and the tape drive should have a Symantec driver.

6) In BE, install the library if necessary.  Go to Tools --> Wizards ---> Device Configuration Wizard to do so.

 

Thank you. I have followed the istructions but I see only 7 slots.

Could I unsinstall complete the BE and reinstall?

Is there a tool for this?

I have no ideas as resolve this problem.

BE should automatically change from 7 slots to 8 slots when BE services are started.

Can you post the relevant section of the bottom of your adamm.log please?  Maybe the library is still reporting that it has seven slots for some reason.

 

Here is the workaround to force BE to discover the 8 slots:

1) disable the library and tape drive in BE (right click the divices and uncheck "enable")

2) delete the library and tape drive from the BE GUI.  You may need to retarget your backup jobs, this is OK and you can retarget them easily later.

3) Stop and restart the BE services (servicesmgr.exe is the easiest way)

4) The library should now be discovered with 8 slots.  If not, please repeat the above steps, but change step 3 to a power cycle of the library, then a power cycle of the server.

5) re-target any backup jobs (if needed/desired)

My earlier suggestion was even more drastic and he reported that it does not solve his problem so your pare-down suggestion is unlikely to make any difference

Tapeinst has nothing to do with the robotic library drivers or the robotic library presence in the GUI.  Your method did not remove the library from the GUI or the database and did not force a re-discovery of the library.

I disagree that my process was pare-down.  Let the OP try it and see.