Error: "Failed to load Provider" while Installing Backup Exec 2012

Question

Hello,

i'm trying to Upgrade Symantec Backup Exec 2010 R3 to Backup Exec 2012 (V-Ray) on a Windows Server 2008 R2. I get the Error: "Die Installation ist aufgrund eines unerwarteten Fehlers fehgeschlagen: Fehler beim laden des Anbieters" which can be translated to: "The installation failed due to an unexpected error: Error loading provider".&nbsp;

Steps I did befor I tried Upgrading Backup Exec:

I virtualized our physical Backup Server in VMWare.

Upgraded SQL 2005 to SQL 2008 R2.

Updated Backup Exec 2010 R2 till no more updates where available.

What I tried to solve this issue:

Successful run the pre Install check (Just got three Warnings: No Symantec AntiVirus, No media devices, Terminal services)

Run the Installation Local.

Repairing the WMI like suggested here, because i got the exact same Error Log. Unsuccessfully.

&nbsp;

At the moment i'm re-downloding the ISO Image to verify that the ISO is not corrupted.

Thanks in Advance

My Error Log:

Symantec Backup Exec (TM) 2012 Installation Log

&nbsp;

03-28-2014,09:06:57 : EnumProcesses Counts: 73

03-28-2014,09:06:57 : Windows Operating System Version: 6.1

03-28-2014,09:06:57 : GetProductInfo returned success. Checking for CORE OS values.

03-28-2014,09:06:59 : Executing managed _Setup:

03-28-2014,09:06:59 : C:\Users\dzovko\Desktop\BE\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe

03-28-2014,09:07:00 : Loading XML from:

03-28-2014,09:07:00 : C:\Users\dzovko\Desktop\BE\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml

03-28-2014,09:07:00 : RawsDlgSequence::CheckInstMode

03-28-2014,09:07:00 : BEOperations::BE_GetInstalledProdCodeVersion()

03-28-2014,09:07:00 : Found 13.0.x BEWS Product.

03-28-2014,09:07:00 : RawsDlgSequence::CheckUpgrade

03-28-2014,09:07:00 : Installing Version 14.0.1798; (Major=14, Minor=0, Build=1798) &gt; Target Version 13.0.5204; (Major=13, Minor=0, Build=5204)

03-28-2014,09:07:02 : Folgende Installationsmedienprüfdatei wird verwendet: C:\Users\dzovko\Desktop\BE\BE\WINNT\INSTALL\BEx64\Install\Manifest.csm

03-28-2014,09:07:13 : 731 Dateien verarbeitet.

03-28-2014,09:07:13 : Die Installationsmedien wurden geprüft.

03-28-2014,09:07:13 : Processing completed in 0 hours 0 minutes 12 seconds

03-28-2014,09:07:14 : BEOperations::BE_GetInstalledProdCodeVersion()

03-28-2014,09:07:15 : DJM was not found to be enabled. Not a CASO-MMS.

03-28-2014,09:07:15 : SSO key found for upgrade, value: 0

03-28-2014,09:07:15 : Dell Storage Provisioning was not found to be enabled.

03-28-2014,09:07:15 : DLO was not found to be enabled.

03-28-2014,09:07:15 : Backup Exec version 13.0.5204 is registered with the system.

03-28-2014,09:07:15 : Writing Install Registry Value (Software\Symantec\Backup Exec For Windows\Backup Exec\14.0\Install\Upgrade Version: 13.0.5204.0)

+ 03-28-2014,09:07:15 : Failed to Read Install Registry Value (Software\Symantec\Backup Exec For Windows\Backup Exec\14.0\Install\Path: )

+ 03-28-2014,09:28:26 : Die Installation ist aufgrund eines unerwarteten Fehlers fehlgeschlagen:Fehler beim Laden des Anbieters

+ 03-28-2014,09:28:27 : bei System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode) bei System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext() bei Symantec.IFrameSDK.CommonOps.CSysInfoOps.GetComputerModel(String&amp; strComputerModel) bei Symantec.BackupExec.BeSeqDlgs.BEDlgSequence.InitAsDellProvisioningOption(SharedData pSharedData) bei Symantec.BackupExec.BeSeqDlgs.BEDlgSequence.InitializeUpgradeInstall(SharedData pSharedData) bei Symantec.BackupExec.BeSeqDlgs.BEDlgSequence.InitSharedData(SharedData pSharedData) bei Symantec.IFrameSDK._Setup.ProductSequence.InitSharedData(SharedData data) bei a.a(String[] A_0)

+ 03-28-2014,09:28:27 : If this install is being run from a network share, copying the media locally and retrying the install may resolve this issue.

+ 03-28-2014,09:28:30 : ERROR: Installation failed with error -532459699. GetLastError = :0

boykott · Accepted Answer

I got the Solution! It was a WMI Error.

Here the Fix that worked for me

&nbsp;

siddhant_saini · Answer

Hello,

Please refer to the following article:&nbsp;

http://www.symantec.com/docs/TECH156616

http://www.symantec.com/docs/TECH186084

boykott · Answer

Hello sidd3009,

The first Link deals with an Font error in the Registry. I checked the bkupinst.htm but i didn't encounter an Font Errors.

I already included the second link in my Post. I also started a wim Diagnostic .bat. Here are the results.

Right now i work on the Log

&nbsp;

lmosla · Answer

Hello boykott,

Turn off antivirus before running the install. &nbsp;If that doesnt help you might need to do a clean install instead of an upgrade ( first make sure you have a copy of the database and catalogs folder)

pkh · Answer

I virtualized our physical Backup Server in VMWare.

Note that Symantec does not recommend the use of a VM for the media server and access to real devices from a virtualised media server is not supported.

Forum Discussion

Error: "Failed to load Provider" while Installing Backup Exec 2012

5 Replies

Related Content

DLO 9.5 trial install fail: "SQL Express installation failed. Installation will Terminate"

Windows postgresql backup failing with error "Failed to load the PostgreSQL library: 126"

Postgresql restore fails with the error message"Failed to begin the transaction - 3"

Re: NetBackup command which shows job details

Re: Error requesting media, TpErrno = Robot operation failed

Recent Discussions

Backup Exec Job got canceled

BackupExec for Oracle 23ai?

Add Oracle DB in Backup Exec

Veritas Backup Exec version upgrade & migrate to another new Server

Veritas Backup Exec 23 - Slow Backup after Windows server 2019 upgrade