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rsmccall's avatar
rsmccall
Level 5
15 years ago

Exchange 2003 & Backup Exec 11d: Access is Denied

The Exchange 2003 is running on Windows Server 2003 STD and Backup Exec 11d is running on Windows Server 2003 STD R2.  

I created a new logon domain account for Backup Exec and named it BackupExecAdmin which is unique in AD, not hidden in GAL and has an active mailbox.  It is a member of the following domain accounts:  Administrators, Domain Admins, Domain Users & Exchange Domain Servers.  BackupExecAdmin is also an Exchange Full Administrator and is also a member of the local administrators group.  

AOFO is enabled along with VSS.

My full backups backup Microsoft Exhange Mailboxes, First Storage Group and System State along with other data servers.  

Current Exhange options selected are:

Tools - Options

Backup
Information Store Backup Methond = Full...
Enable the restore of individual mail messages and folders from Information Store backups is checked
Enable legacy mailbox support is checked
Mailbox backup method = full...
Enable single instance backup for message attachments is checked
Backup up the information used to automatically recreate user accounts and mailboxes is checked

Restore
Microsoft Exchange 5.5
No loss restore is checked
Restore public folder is checked
Restore private messages is checked

When I go into a job's properties and go to Microsoft Exchange the following options are set:

Information store backup
Backup method: Full
Enable the restore of individual mail messages and folders from Information Store backups is checked
Perfrom consistency check...when using VSS snapshot provider is checked
Continue is consistency fails is checked

Mailbox Backups
Backup Method: Full
Enable single instance backup for message attachments is checked

Do I need to create a new backup solely for Exchange Mailboxes and the First Storage Group, and then system state can be backed up normally along with the other data servers?  Or is my current setup OK and just needs some tweeking?

Thanks for you input.

 

11.x and Earlier
Backup and Recovery
Backup Exec
MS Exchange
  • rsmccall's avatar
    rsmccall
    15 years ago
    Found that there was an NT backup scheduled to run daily but it never ran for the past several months.  My supervisor set it up and I had no idea.  Anyhow, I deleted that scheduled nt backup, uninstalled RAWS, rebooted, installed RAWS, ran a full backup of exchange last night and voila, it was successful!  

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  • rsmccall's avatar
    rsmccall
    Level 5
    15 years ago
    Ken - my backup schedule is this:
    M-Sat:  Daily backups at 9PM
    Tues:   Off-site at 10PM
    Last Fri of month:   Monthly at 10PM
    Sat:   Weekly full 10PM 

    Anyhow, last night my off-site was to run and since our Exchange server is set to run maintenance between 12AM - 4AM I had to change a few things.

    1. I enabled the append pd to 12 hours for the off-site media set
    2. I rescheduled the off-site jobs to run at 11:59 PM 
    3. I created an "Exchange Off-Site Full Backup" job and scheduled it to run at 10 PM (it ended up taking nearly 6 1/2 hours)
    3A. Exchange Off-Site Full Backup selections are Microsoft Exchange Mailboxes and First Storage Group

    I checked this morning and the Exchange off-site full backup failed with Access is Denied.



  • rsmccall's avatar
    rsmccall
    Level 5
    15 years ago
    my job logs won't open.  i fixed this yesterday and now it's doing it again.  i 'repaired' the msxml 6 parser and rebooted and they then opened. and now again today the logs won't open.......



    aside from that, can anyone point out something that I could be missing that is causing my exchange backups to fail every single time???



  • rsmccall's avatar
    rsmccall
    Level 5
    15 years ago
    This account, I believe, has sufficient privelages and is also an Exchange Full Administrator and a local admin on all servers.  I can open a Backup Job and browse through the Exchange Mailboxes without getting any access denied messages, and I tested the login's via the Resource Credentials tab in the Backup Job properties.  It passes for the server login, passes for the mailboxs login, and with first storage group it passes using the server credentials.  
  • rsmccall's avatar
    rsmccall
    Level 5
    15 years ago
    Should I remove the selection for First Storage Group and run a full backup to see if it fails or not?  If it fails then its something to do with backing up the Mailboxes, or if it succeeds then it's something to do with backing up First Storage Group.  

    Is that a reasonable troubleshooting step? 
  • rsmccall's avatar
    rsmccall
    Level 5
    15 years ago
    In the Resource Order I moved First Storage group to the first position followed by Mailboxes. 
  • rsmccall's avatar
    rsmccall
    Level 5
    15 years ago
    Error, Unable to open \\server\Microsoft Information Store\First Storage Group because it is currently being backed up by another process.

    There were no other backups running and Exchange maintenance doesn't run until 12AM - 4AM and this backup started at 10PM.

    Any suggestions?
  • DominikG's avatar
    DominikG
    Level 6
    15 years ago
    How long does the backup run?
    When the backup job has not finished till the maintenance job starts, this can cause this error.
    This definetly sounds like maintenance job and backup are running the same time.
  • rsmccall's avatar
    rsmccall
    Level 5
    15 years ago
    I can't remember exactly how long it ran but it was done before 12am, before maintenance would have started.   
  • rsmccall's avatar
    rsmccall
    Level 5
    15 years ago
    Found that there was an NT backup scheduled to run daily but it never ran for the past several months.  My supervisor set it up and I had no idea.  Anyhow, I deleted that scheduled nt backup, uninstalled RAWS, rebooted, installed RAWS, ran a full backup of exchange last night and voila, it was successful!