Forum Discussion

yakattack's avatar
yakattack
Level 4
13 years ago

Exchange Information Store not available in selection list

I have a new backup server with Backup Exec 2010 R3.  I am trying to backup the Information store on the Exchange 2007 (SP1) server but it is not available on the selection list.  I can backup the flat files of the server.

I do have the Exchange agent license.

Troubleshooting:

Uninstalled and reinstalled remote agent on the Exchange server (several times)

Uninstalled and reinstalled the Exchange option on the media server

Did a "repair" of Backup Exec on the media server

Ran BE_Support Tool.exe (in the RAWS directory) on the Exchange Server.  No Warnings.  (It did originally say that I needed to run a VSS hotfix which I did).  Permmissions all check out.

Ran remote agent in debug mode.  some dlls "not found": Example:  bedsxchg.dll could not be loaded: The specified module could not be found.

The following article talks about this issue with BUE 12.  http://www.symantec.com/business/support/index?page=content&id=TECH58430

 

S

2010
Agent for Microsoft Exchange Server
Agents
Backing Up
Backup and Recovery
Backup Exec
Installing
Remote Agent for Windows Servers
Troubleshooting
  • VJware's avatar
    VJware
    13 years ago

    E2007 getstoragegroups failed with hr - 0xe000038a for machine = null

    This usually indicated permissions issues especially if the BE logon account is not an explicit member of the Exchange Organization Administrators group AND / OR if missing rights per http://www.symantec.com/docs/TECH51740

    EDIT*** also, check the publishing tab of the remote agent utility on the remote server...it should be publishing the right info

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  • VJware's avatar
    VJware
    Level 6
    13 years ago

    Create a registry key per this KB - http://www.symantec.com/docs/TECH65722

  • yakattack's avatar
    yakattack
    Level 4
    13 years ago

    I added the reg key to both the media and exchange and restared the services.

    Still unable to view the store.

    I started the remote agent in debug mode and attached the log.

    I also ran the BE_SupportTool again still no error reported.

    Thanks for the help VJ

     

  • ZeRoC00L's avatar
    ZeRoC00L
    Level 6
    13 years ago

    Did you check LiveUpdate to install all available updates/hotfixes ?

  • VJware's avatar
    VJware
    Level 6
    13 years ago

    quick check - this is a standalone Exch server, right ?

  • yakattack's avatar
    yakattack
    Level 4
    13 years ago

    I created a new account and check the following, same result.  

     

    The Exchange Administrator Account Backup Exec uses to attach to the Exchange Server must have the following:

    • A uniquely named mailbox within the Exchange organization that is getting backed up
    • The first five characters of that mailbox name must be unique within the Exchange organization.
    • The mailbox for that account cannot be disabled or hidden from the Global Address List
    • This mailbox must also have sent and received mail to and from it.

    I checked Exchange versions on the Mgmt Tools and they were off by a little:  8.1.240.0 vs  8.1.436.0 the later has rollup 10 so I updated the media server and they are now exactly the same build number.

    I do have the MAPI/CDO installed on the Exchange server

    I re-installed RAWS.

    Still cannot see the Exchange store.