Forum Discussion

yakattack's avatar
yakattack
Level 4
13 years ago

Exchange Information Store not available in selection list

I have a new backup server with Backup Exec 2010 R3.  I am trying to backup the Information store on the Exchange 2007 (SP1) server but it is not available on the selection list.  I can backup the flat files of the server.

I do have the Exchange agent license.

Troubleshooting:

Uninstalled and reinstalled remote agent on the Exchange server (several times)

Uninstalled and reinstalled the Exchange option on the media server

Did a "repair" of Backup Exec on the media server

Ran BE_Support Tool.exe (in the RAWS directory) on the Exchange Server.  No Warnings.  (It did originally say that I needed to run a VSS hotfix which I did).  Permmissions all check out.

Ran remote agent in debug mode.  some dlls "not found": Example:  bedsxchg.dll could not be loaded: The specified module could not be found.

The following article talks about this issue with BUE 12.  http://www.symantec.com/business/support/index?page=content&id=TECH58430

 

S

2010
Agent for Microsoft Exchange Server
Agents
Backing Up
Backup and Recovery
Backup Exec
Installing
Remote Agent for Windows Servers
Troubleshooting
  • VJware's avatar
    VJware
    13 years ago

    E2007 getstoragegroups failed with hr - 0xe000038a for machine = null

    This usually indicated permissions issues especially if the BE logon account is not an explicit member of the Exchange Organization Administrators group AND / OR if missing rights per http://www.symantec.com/docs/TECH51740

    EDIT*** also, check the publishing tab of the remote agent utility on the remote server...it should be publishing the right info

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  • yakattack's avatar
    yakattack
    Level 4
    13 years ago

     

    It seems this is the relevant part:  

    E2007 GetStorageGroups failed with hr = 0xe000038a for machine = NULL

    +++++++++++++

    MONAD:    [02/02/12 08:31:10] [0000]     [1] []  BEExch2007Component::ValidCredentials

    BEREMOTE: [02/02/12 08:31:09] [5904]     [fsys\shared]        - GetStorageGroups returned e000038a ->

    BEREMOTE: [02/02/12 08:31:09] [5904]     [fsys\ese]           - E2007 GetStorageGroups failed with hr = 0xe000038a for machine = NULL

    BEREMOTE: [02/02/12 08:31:09] [5904]     [fsys\ese]           - AddESE_DLEs( )

    BEREMOTE: [02/02/12 08:31:09] [5904]     [fsys\ese]           - AddESE_DLEs for sever name MAILSRV.DOMAIN.org

    MONAD:    [02/02/12 08:31:10] [0000]     [1] []  BEExch2007Component::ValidCredentials

    BEREMOTE: [02/02/12 08:31:09] [5904]     [fsys\shared]        - GetStorageGroups returned e000038a ->

    BEREMOTE: [02/02/12 08:31:09] [5904]     [fsys\ese]           - E2007 GetStorageGroups failed with hr = 0xe000038a for machine = NULL

    BEREMOTE: [02/02/12 08:31:10] [5904]     [fsys\ese]           - AddESE_DLEs( ) 

    BEREMOTE: [02/02/12 08:31:10] [5904]     [fsys\ese]           - AddESE_DLEs for sever name MAILSRV.DOMAIN.org

    MONAD:    [02/02/12 08:31:10] [0000]     [1] []  BEExch2007Component::ValidCredentials

    BEREMOTE: [02/02/12 08:31:10] [5904]     [fsys\shared]        - GetStorageGroups returned e000038a ->

    BEREMOTE: [02/02/12 08:31:10] [5904]     [fsys\ese]           - E2007 GetStorageGroups failed with hr = 0xe000038a for machine = NULL

    BEREMOTE: [02/02/12 08:31:10] [5904]     [beutil]             - Input Error (       0) for Type: (43)

    BEREMOTE: [02/02/12 08:31:10] [5904]     [fsys\shared]        - Attach to \\MAILSRV.DOMAIN.org

    BEREMOTE: [02/02/12 08:31:10] [5904]     [fsys\shared]        - FS_BlowOutMachine: attached successfully

    BEREMOTE: [02/02/12 08:31:10] [5904]     [fsys\shared]        - FS_BlowOutMachine: found -->\\MAILSRV.DOMAIN.org<-- in DLE tree

    BEREMOTE: [02/02/12 08:31:10] [5904]     [fsys\shared]        - FS_BlowOutMachine: detaching from newly created DLE

    BEREMOTE: [02/02/12 08:31:10] [5904]     [fsys\shared]        - Detach from \\MAILSRV.DOMAIN.org

  • VJware's avatar
    VJware
    Level 6
    13 years ago

    E2007 getstoragegroups failed with hr - 0xe000038a for machine = null

    This usually indicated permissions issues especially if the BE logon account is not an explicit member of the Exchange Organization Administrators group AND / OR if missing rights per http://www.symantec.com/docs/TECH51740

    EDIT*** also, check the publishing tab of the remote agent utility on the remote server...it should be publishing the right info

  • yakattack's avatar
    yakattack
    Level 4
    13 years ago

    I changed the resource credentials several times during this whole process. Creating new ones and testing always the same result.

    Anyway, today I did it one more time and this time it worked.... Wow, all this time it was a credential issue even though the credentials always tested fine.

    Thanks to everyone that stuck with this thread,  I really appreciate it.  I've been using BackupExec over 10 years and this one stumped me.  In fact I'm still not sure what is different than day one.  Anyway glad it is fixed.  Cross fingers that the job runs tonight.

     

    S