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ApieBe's avatar
ApieBe
Level 4
12 years ago

GRT backup agent

I installed Backup exec 2012 SP1a and although I tested everything before going into production, (apparently not everything as it does not work), I'm not able to make GRT (AD, exchange, SQL, Sharepoint) backups of my virtual guests.

I have 4 Hyper-V R2 hosts with an hyperv agent installed with 16 virtal servers on a CSV.

When I run the assesment tool, I see that the agents are installed on the media server, but not marked as used. The HyperV license is install 4 times, but used once on the cluster name.

Please help

2012
Agent for Microsoft Exchange Server
Agent for Microsoft Hyper-V
Agent for Microsoft SharePoint
Agent for Microsoft SQL Server
Agents
Backing Up
Backup and Recovery
Backup Exec
Configuring
  • ApieBe's avatar
    ApieBe
    12 years ago

    Hi all

    Thaks a lot to everybody to find a solution. I have found a solution thanks to the many tips I received. As I mentioned, the requirement are all completed. BUT ther is a small option Network, where I defined an interface, protocol and use any available subnet. After checking the option Allow use of any interface ... Everything is working.

    It is logic because my host and virtual servers are on a different subnet ;)

    Issue solved and thanks a lot to everybody!!!!

    Small tip for symantec:

    Wouldn't it make sense to install the option s as appl on the servers from which you want GRT backups in stead of automate it? I don't need a GRT backup of all my SQL servers, but I want be able to put them all in one Job.

    Anyway thanks again for your support

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  • ApieBe's avatar
    ApieBe
    Level 4
    12 years ago

    So I did not realy find something that helped me. So prbably I didn't express myself to well.
    The situation is as follow:

    *4 server in cluster running HyperV R2 hosting the virtual machines on a CSV volume of 1.3 TB. All 4 server  with an Agent of symantec installed. As I have 4 hyper V agents, this should be ok?

    *The virtual machines all have an agent installed. I have one AD, exchange, SQL and sharepoint agent. But I do have 2 domain controllers (same domain ex conso.local), I have only one exchange and one sharepoint, but do have two SQL servers (one for sharepoint and a test). So the test does not need GRT backup.

     

    When I run the assesment tool my options are installed but not applied on any server.

     

    Please help

    Already thanks a lot for all the replies, I do apprecied them

  • ApieBe's avatar
    ApieBe
    Level 4
    12 years ago

    a copy of the job log for testing AD

    Click an exception below to locate it in the job log

    Backup- VRTSRV::\\GBECL001.GBLHV.LOCAL\Hyper-V?HA?VM\Server1
    V-79-57344-38726 - Backup Exec failed to connect to virtual machine 'Server1' and was unable to collect the necessary metadata to restore individual application items. You cannot perform GRT-enabled restores of application data from this backup. You must install the Agent for Windows and the virtual machine tools provided by your host software on the virtual machine.

  • sbora's avatar
    sbora
    Level 6
    12 years ago

    Hello ApieBe,

    You need to make sure that the account used for backing up the VM;s has correct permissions required on the application. This will be account listed against the VM name in the test/Edit credentials window. 

    Refer to following technote for further information:

    http://www.symantec.com/docs/TECH155335

  • ApieBe's avatar
    ApieBe
    Level 4
    12 years ago

    thanks for you reply, the account I am using was working for Backup Exec 2010 R3.

    I followed all the requirement of Symantec as service account, ...

    the grt backup fo files is working, but not for applications

  • sbora's avatar
    sbora
    Level 6
    12 years ago

    Make sure that requirements are met (which I believe does as it used to work in BE 2010 R3): http://www.symantec.com/docs/HOWTO23071

    Next step will be to check event logs on the VM being backed up and check if any errors were reported while perfoming backup of the application. You need to check events triggered at the start of the backup.

    If you can post the job log and event logs from the VM (in .txt) format then I can review it for you.

    Thanks,

     

  • ApieBe's avatar
    ApieBe
    Level 4
    12 years ago

    Hi all

    Thaks a lot to everybody to find a solution. I have found a solution thanks to the many tips I received. As I mentioned, the requirement are all completed. BUT ther is a small option Network, where I defined an interface, protocol and use any available subnet. After checking the option Allow use of any interface ... Everything is working.

    It is logic because my host and virtual servers are on a different subnet ;)

    Issue solved and thanks a lot to everybody!!!!

    Small tip for symantec:

    Wouldn't it make sense to install the option s as appl on the servers from which you want GRT backups in stead of automate it? I don't need a GRT backup of all my SQL servers, but I want be able to put them all in one Job.

    Anyway thanks again for your support