Forum Discussion

swi's avatar
swi
Level 1
7 years ago

HP StorageWorks 1/8 G2 Tape Autoloader cannot configure on BE15

Hi, I had a issue with my HP 1/8 Autoloader going offiline and i followed many troubleshooting steps on the Veritas forums which did'nt help. I can view the autoloader on HPL&TT but won;t come onlin...
15
BE15
HP Autoloader going offiline
Windows Server 2012 R2
Larry_Fine's avatar
Larry_Fine
Level 6
7 years ago

The tape library should not need any configuration in Backup Exec to be seen.  If Windows Device Manager shows the library and tape drive, then Backup Exec should see it and put it in the Backup Exec UI the next time the Backup Exec services are started.

Just to make sure we are on the same page... the library going "offline" is a device state in Backup Exec.  Not being able to see the library in Backup Exec is completely different than being "offline"

Please make sure that the HP H241 HBA is in the right mode for tape support (that is more a question for HPE, not Veritas).

Can you post your adamm.log file here please?

  • LongX's avatar
    LongX
    Level 1
    7 years ago
    1. Change the Host SCSI Port.
2. Change the SCSI cable.
3. Replace the SCSI terminal and cable position.
4. Check the connectors inside the autoloader controller.
5. Check the I / O status and power supply of the SN75LVDM976 (driver)