Forum Discussion
YosemiteSam
17 years agoLevel 4
I spoke to a Symantec Support Rep who suggested I delete the Unknown Media versions of my tapes in the Media tab, but I wasn't able to delete the media from there at first. However, I was able to drag the Unknown Media versions to the Retired Media folder in the tree on the left side of the page, and then delete the media from there. This did not affect the "real" alternate versions still in the Media tab, and my problem has not returned so far. Now I can export and import media and they retain the correct information. Whoopee!
(Our problem began when we upgraded from BE 10d to 11d. If you are having a similar problem but not related to an upgrade to 11d, this solution may not help.)
Good luck to all...
Sam
Related Content
- 4 years ago
- 7 years ago
- 10 years ago