TheMind
14 years agoLevel 3
Information Store shows 0kb, can't backup Exchange 2010 with BE 2010 R2
Hello.
I've read several technotes about this, and threads, and haven't found the answer yet.
I have moved Backup Exec 2010 R2 to a WIndows Server 2008 R2 x64 machine so that I could backup my Exchange 2010. My Exchange 2010 server is a VM within ESXi 4.1, for reference, but the RAWS is installed on the Exchange 2010 VM, and so is VMWare Tools. I have installed the Exchange 2010 Management tools on the new BE Media server. The Exchange 2010 server already has the MAPI/CDO 1.2.1 installed.
I am getting this when trying to choose selections for doing a GRT backup of the Exchange 2010 server...notice that the Information Store shows 0kb for both the Mailbox Database and the Public Folder Database:![](https://vox.veritas.com/connect/imagebrowser/view/image/1437561/_original)
I found out that I did NOT have the Backup Exec system account set in the Local Admin group on the Ex2010 server, and did NOT have that account in the "Organization Management" role group. I fixed both things, and verified that the account is a Local Admin on the mail server and is in the "Organization Management" role group. Yet, I still can't get the Information Store to populate and backup.
I tried just selecting the Information Store here anyways thinking maybe it was a glitch, and when running the backup, I received this error:![](https://vox.veritas.com/connect/imagebrowser/view/image/1437611/_original)
Can anyone tell me what I'm doing wrong and how to get the Exchange 2010 GRT backup to work?
I've read several technotes about this, and threads, and haven't found the answer yet.
I have moved Backup Exec 2010 R2 to a WIndows Server 2008 R2 x64 machine so that I could backup my Exchange 2010. My Exchange 2010 server is a VM within ESXi 4.1, for reference, but the RAWS is installed on the Exchange 2010 VM, and so is VMWare Tools. I have installed the Exchange 2010 Management tools on the new BE Media server. The Exchange 2010 server already has the MAPI/CDO 1.2.1 installed.
I am getting this when trying to choose selections for doing a GRT backup of the Exchange 2010 server...notice that the Information Store shows 0kb for both the Mailbox Database and the Public Folder Database:
I found out that I did NOT have the Backup Exec system account set in the Local Admin group on the Ex2010 server, and did NOT have that account in the "Organization Management" role group. I fixed both things, and verified that the account is a Local Admin on the mail server and is in the "Organization Management" role group. Yet, I still can't get the Information Store to populate and backup.
I tried just selecting the Information Store here anyways thinking maybe it was a glitch, and when running the backup, I received this error:
Can anyone tell me what I'm doing wrong and how to get the Exchange 2010 GRT backup to work?
allmind thank you very much for your answer. I solved my problem.
My problem was exchange management shell problem. When I install Exchange 2010 SP1 on my exchange server, Exchane management shell doesn't work. I find this problem and I solved EMS problem.
Now Backup Process works fine.
Best Regards