Forum Discussion

sul's avatar
sul
Level 3
9 years ago

License Confusion: Entitlement to Upgrade

Hi, I have an academic license for Symantec Backup Exec 2014 (Part # 0L3LWZF1-EI1AS), which I purchased last year in march but did not install and activate until just now.  I also have 12 months o...
2014
Backup and Recovery
Backup Exec
Windows Server (2003-2008)
  • Colin_Weaver's avatar
    Colin_Weaver
    9 years ago

    Would suggest you use the support phone number and choose one of the non-Tech Support options in the phone system choices to get through to Customer Care. They should be able to assist with checking your maintenance and confirming if what you purchased entitles you to updated BE 15 licenses.

Colin_Weaver's avatar
Colin_Weaver
Moderator
9 years ago

Would suggest you use the support phone number and choose one of the non-Tech Support options in the phone system choices to get through to Customer Care. They should be able to assist with checking your maintenance and confirming if what you purchased entitles you to updated BE 15 licenses.