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TonyP4you4me's avatar
TonyP4you4me
Level 4
9 years ago

Live Update doesn't see any pending updates

See pic attached.  The current version is 2010 R2 SP1.  LU doesn't see anything pending.  

What is the recommended action when this happens, fix LU or manual download/install.  
If the latter, pls provide URL for files.  

Running win 2k8 R2

 

2010
Backup and Recovery
Backup Exec
Windows Server (2003-2008)
  • pkh's avatar
    pkh
    9 years ago

    Yes.  You can upgrade directly to BE 2014 from BE 2010 R2.  See the SCL below

    http://www.symantec.com/docs/TECH217478

  • VJware's avatar
    VJware
    9 years ago

    Would also recommend downloading the BE 2014 Admin Guide & having a read at the following chapters -

    - About upgrading from previous versions of Backup Exec to Backup Exec 2014

    - Upgrade checklist for Backup Exec 2010 and earlier

     

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  • pkh's avatar
    pkh
    Moderator
    9 years ago

    I would suggest that you upgrade to BE 2010 R3 by downloading it from

    http://trialware.norton.com/files/fc/Backup_Exec_2010_13.0.5204_MultiPlatforms_Multilingual_DVD.iso

    After your upgrade, run LiveUpdate to see whether you can see SP4 and the latest hotfixes.

    After you have upgraded to R3 SP4, push out the remote agent again.

  • VJware's avatar
    VJware
    Level 6
    9 years ago

    Would recommend bookmarking this page since it contains links to all downloads for available BE versions - https://www.veritas.com/support/en_US/article.TECH66724

    If LiveUpdate isn't detecting newer updates, try the following -

    1) Launch Backup Exec using Run as Admin. Then try launching LiveUpdate.

    2) If the above doesn't work, reinstall only the LiveUpdate component.

  • TonyP4you4me's avatar
    TonyP4you4me
    Level 4
    9 years ago

    Thanks.  As a plan B, would it be possible to upgrade from this current version 2010 R2 SP1 to 2014?  
    I know R3 SP4 is required for v15, but I don't see any upgrade path literature online for 2014.  Can you provide a link to something official?  

  • pkh's avatar
    pkh
    Moderator
    9 years ago

    Yes.  You can upgrade directly to BE 2014 from BE 2010 R2.  See the SCL below

    http://www.symantec.com/docs/TECH217478

  • VJware's avatar
    VJware
    Level 6
    9 years ago

    Would also recommend downloading the BE 2014 Admin Guide & having a read at the following chapters -

    - About upgrading from previous versions of Backup Exec to Backup Exec 2014

    - Upgrade checklist for Backup Exec 2010 and earlier