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MuenzRalf's avatar
MuenzRalf
Level 3
8 years ago

Loading Media is slow

Hello,

we are using BE16 with Deduplication Option. Since a few weeks I see that jobs need longer than before. Most time is spent with "Loading Media" or it is queued befor it starts for minutes.

For Example there is a sql protocol backup every hour. This job finished after 45 Seconds but now it needs up to 3 minutes. The job is queued most of time.

Another example is Enterprise Vault. There are 13 media necessary and a lot of time the job state is "loading media". The job is extended from 20 Minutes up to 2 hours! It takes 5 to 10 minutes to load the media from dedup.

No changes have been made. RAM and CPU are fine, space is available.

Is there a hint so solve that? Thanks

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  • Hopsnbarley's avatar
    Hopsnbarley
    Level 4
    8 years ago

    One thing is to make sure the Deduplication Storage Location is excluded from any anti-virus scanning. Are multiple backup jobs running at the same time  to the  Deduplication device?

    You can also look in the system event viewer to make sure there aren't any Non BE events that could be causing it (i.e. disk or network IO issues).

     

     

    • MuenzRalf's avatar
      MuenzRalf
      Level 3
      8 years ago

      Thanks! 

      The exclusions for Anti Virus are set. There are no errors in the event log. And this job is the only one, I configured the time slots in that way.

      • MuenzRalf's avatar
        MuenzRalf
        Level 3
        8 years ago

        Hello,

        double checked AV Exclusions and found a configuration mistake. Jobs are runing fine now since I repaired that.