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burtos's avatar
burtos
Level 5
14 years ago

LTO5 incompatible media error

Im on Backup Exec 2010 and have put in 2 LTO5 tapes done an inventory for them, and get the following error message.

Incompatible media has been detected in the slot. The most likely causes for this error are: The library or tape drive hardware is reporting an incompatible media error, or the library has bar code rules enabled and a bar code rule does not exist for the bar code in the slot, or there is no tape drive in the library that is compatible with the media in the slot as specified by the matching bar code rule.

Can someone, if possible guide me through the steps if any to resolve this issue, as the the 2 LTO5 tapes have been scanned as the barcode shows up in there revelant slot numbers.

2010
Backing Up
Backup and Recovery
Backup Exec
  • ZeRoC00L's avatar
    ZeRoC00L
    14 years ago

    An IBM ULT3580-TD4 is an LTO4 drive, it cannot read/write LTO5 tapes !

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  • Kiran_Bandi's avatar
    Kiran_Bandi
    Level 6
    14 years ago

    Which model is your tape drive?

    An LTO 5 tape drive only can read from and write to LTO 5 media.

    Regards...

  • burtos's avatar
    burtos
    Level 5
    14 years ago

    It is a Dell PowerVault 2000, i have checked with Dell, and they say it is compatible with LTO 5 Tapes

  • Kiran_Bandi's avatar
    Kiran_Bandi
    Level 6
    14 years ago

    Do you have barcode pasted on your tapes?

    If so, barcodes should be ending with L5. 

    Regards...

  • RahulG's avatar
    RahulG
    Level 6
    14 years ago

    Disable bar code rule if you have that enabled on your library

    You can do tht by going to the properties of you library

    Uncheck the option enable barcode

  • burtos's avatar
    burtos
    Level 5
    14 years ago

    Yep the barcodes end in L5, i have enabled and disabled the bar code rule. but still the error message appears.

    I've assinged the Media type for the LTO5 tape to LTO and than selected the sub type to LTO (8)

  • ZeRoC00L's avatar
    ZeRoC00L
    Level 6
    14 years ago

    What kind of barcode labels do you have ?

    Normally on the end of the labels there is an indication of the LTO type (L4 for LTO4 or L5 for LTO5).

    And do you know what kind of drives are in your library. A Dell PowerVault is compatible with LTO5 drives, but the unit can also contain an LTO4 drive.

    What does your device manager show ?

  • ZeRoC00L's avatar
    ZeRoC00L
    Level 6
    14 years ago

    An LTO5 tape drive can also read and write LTO4 tapes, and read only LTO3 tapes!

     

    From the LTO Wiki:

  • An Ultrium drive is expected to read data from a cartridge in its own generation and at least the two prior generations.

  • An Ultrium drive is expected to write data to a cartridge in its own generation and to a cartridge from the immediate prior generation in the prior generation format.

  • Kiran_Bandi's avatar
    Kiran_Bandi
    Level 6
    14 years ago

    First you create a barcode rule to use LTo 5 media and enable barcode rules in the library.

    Refer http://www.symantec.com/docs/TECH89508

    Regards... 

  • burtos's avatar
    burtos
    Level 5
    14 years ago

    kiran bandi - i have done tried this, created a barcode rule ran the inventory and than disabled the rule, but still the error message appears

    ZeroC00L -  They do have L5 on the end of the labels, device manager shows the following under tape drives - IBM ULT3580-TD4 SCSI Sequential Device.  Also within Backup Exec the drive properties are as follows

    Vendor - IBM

    Product ID - ULT3580-TD4

    Firmware - 8371

    Drive Type - LTO 64K (64K,10,0,E,HU)

    Media Type - LTO