Forum Discussion

cpatte7372's avatar
cpatte7372
Level 4
15 years ago

Manually added Windows Systems doesn't appear in the Favorite Resources in Windows Systems

Hello,

My company has recently purchased Backup Exec for Windows Servers. We are hoping to roll it out to begin backing up our critical systems next. We are currently prevented to roll it out because in our test lab each time we add a remote windows system we get the successful message the the 'Windows system was added successfully. However, the system doesn't appear. The message also says it may take some time for the the system to appear - we have been waiting two days!!!

This is lab environment so there aren't any firewall or antivirus software installed to block port 10000 (or any port).

The strange thing is, we successfully remotely pushed the agent onto the system. The publish option is enabled. We can ping/connect to the remote system.

This is severely holding up production.

We have a support license and we're told that this was a moderated forum and someone from the support team would get back to us shortly. Therefore, I sincerely hope to hear from someone soon.

Cheers

Backup and Recovery
Backup Exec
Symantec Event
User Group

26 Replies

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  • pkh's avatar
    pkh
    Moderator
    15 years ago
    You don't need to add computers to Favourite Resources to back them up.  In the backup selection list, expand Microsoft Windows Network and then your domain.  You should be able to see all the computers in your domain.  You can then select them for backup

    _________________________

    If this solves your problem, please mark it as the solution

  • HarishKaran's avatar
    HarishKaran
    Level 2
    15 years ago
    Hi,

    You can also use the below mentioned way to select the computer you wish to backup.

    Right click on User-defined Selection and add the computer you wish to take the backup. 

    Regards,
    Harish
  • Colin_Weaver's avatar
    Colin_Weaver
    Moderator
    15 years ago
    Run vxmon.exe (default loaction for remote agent \program files\symantec\backup exec\raws) on your remote servers and make sure that the Publishing tab shows that it is enabled and publishing to your media server (by name and/or IP address)

  • cpatte7372's avatar
    cpatte7372
    Level 4
    15 years ago
    Gentleman,

    Thanks for getting back to me. However, I do need to be able add remote computers as I intend on backing up systems that aren't in my domain. Please help. I've tried everything but they won't appear in list.

    Colin,  the Publishing tab is enabled and publishing to our media server.

    As I mentioned, this is lab environment. How am I to use in the product in a live environment.

    Please help

    Cheers

    Carlton

  • Dev_T's avatar
    Dev_T
    Level 6
    15 years ago
    Hello,

    Add the remote computers in the different using the IP Address in the "User Defined Selections" in the Backup Exec Selection List.

    (I believe there is a trust between these two domains)
    Add the Backup Exec Service Account as a member of Local Admin on the remote computer.

    Lastly, edit the hosts file on BE server and rmeote server adding the entries of each other.

    hope this helps...
  • cpatte7372's avatar
    cpatte7372
    Level 4
    15 years ago
    Hi Dev T

    Thanks for getting back to me mate.

    The strange this is, I can add the remote computers in the "User Defined Selections" using the IP address. However, we have paid a lot of money for this product and we should be able to see the remote computer under "Windows System" within the "Favorite Resources"

    I should point out that this product is not to be used within our organization. I am starting a BackUp and Disaster Recovery business and the remote computers will be from various companies. Therefore, there won't be any Trust relationships between my company and the various companies that I will be backing up. This is why its soooooooo important to be able to see the remote systems.

    If I can't view the remote systems in a lab environment how is product going to help us when we go live?

    If you or anyone else can help further it will be greatly appreciated.

    Cheers

    Carlton
  • cpatte7372's avatar
    cpatte7372
    Level 4
    15 years ago
    Dev T

    Also, if I add the remote systems in the "User Defined Selections"  using the IP address and I add 100 remote systems it will be impossible to identify them based on just ip address. Is there a way of renaming/identifying the remote systems within the "User Defined Selections"? If its not possible and I'm unable to view the remote systems under "Favorite Resources" we serious may have to consider on getting a refund.

    Cheers

    Carlton
  • cpatte7372's avatar
    cpatte7372
    Level 4
    15 years ago
    All,

    I think I may have found out the reason why the remote system doesn't appear after I manually add it. I believe its because although BE recognises the ip address its not able to resolve the ip address to a name due to dns.
    Therefore, I manually resolved the ip address to a name in the host file. However, the remote system still won't appear in "Favorite Resources"

    Please help me.

    Carlton
  • Dev_T's avatar
    Dev_T
    Level 6
    15 years ago
    Hello,

    I think there is some issue with the DNS as the Media Server and the remote server are in different domains..

    Have you checked expanding Domains in the Selection list?