Forum Discussion

Microfiche's avatar
Microfiche
Level 3
11 years ago

New Media error message after SP2

Using Backup Exec 2012 v14 rev 1798 After my scheduled backups run, I have set my RDX catridge to eject, to make exchanging cartrdiges in the morning possible without starting up Backup Exec and ej...
2012
Backup and Recovery
Backup Exec
Configuring
Error messages
Windows Server (2003-2008)
  • Moe_Howard's avatar
    Moe_Howard
    11 years ago

    If you do not have the Dell RD1000 Utility software installed, then ejecting the media through software or by pressing the button could fail. I've seen the eject work then all of a sudden stop working regardless if it was BE trying to eject the media or if I was tryig to eject the media in Windows Explorer.

    Do yo have the RD1000 Utility software installed?

    If not, then you may download it from Dell?

     

Dell_SamL's avatar
Dell_SamL
Level 3
11 years ago

Hello Microfiche,

Here is a link to download the RD utility.  http://downloads.dell.com/FOLDER22465M/1/R312075.exe once you have the utility installed you will need to run 2 other files to ensure that the eject works as it should.  The two files are enablebesteffort.bat & setupeject.exe.  the files can be found in the following location.

Enable best effort.bat

Program Files (x86)\RD1000\Service

Setup eject.exe

Program Files (x86)\RD1000

Please let us know if you have any other questions.