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formermaritimer's avatar
formermaritimer
Level 3
11 years ago

No Details for error message: The resource could not be backed up because an error occurred while connecting to Backup Exec for Windows

Hi community members,

 

Im running Symantec Backup Exec 11d and I get the following error when trying to run a job that backes up BackupExec information:

 

The resource could not be backed up because an error occurred while connecting to Backup Exec for Windows

 

The problem is that error log doesnt tell me what machine it is failing on.  Is there any way to find this out?

 

 

11.x and Earlier
Backup and Recovery
Backup Exec
Windows Server (2003-2008)
  • Jaydeep_S's avatar
    Jaydeep_S
    11 years ago

    Is the Backup Exec Remote Agent running on that Server? Look in the Event viewer for any Event ID 1000. Also, if the Agent is not running, is there any other application using port 10000

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  • Jaydeep_S's avatar
    Jaydeep_S
    Level 6
    11 years ago

    Is the Backup Exec Remote Agent running on that Server? Look in the Event viewer for any Event ID 1000. Also, if the Agent is not running, is there any other application using port 10000

  • Donald_Eady's avatar
    Donald_Eady
    Level 6
    11 years ago

    Please verify that the remote agent for windows is started/running on the exchange server that you are trying to backup 

  • formermaritimer's avatar
    formermaritimer
    Level 3
    11 years ago

    Actually, the agent was stopped :( so I restarted it and im running the job again so we will see what happens.

  • formermaritimer's avatar
    formermaritimer
    Level 3
    11 years ago

    Exchange wasnt an issue here.  It was the remote agent on the actual backup server itself that was stopped for some unknown reason, so I restarted it, rerun the job and it was fine.  The only thing it seemed to affect was the job that collects information for BackupExec, but not the normal backup jobs.

     

    Thanks for your help folks.