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VinnyM0's avatar
VinnyM0
Level 2
9 years ago

ODBC access error

I've been fighting with this since I did a fresh install of BE15 on a clean install of WS2008. Deleting the catalogs bought me about 3 weeks with no ODBC errors. They're back again at a rate of about 2000/day. If it happens again the way it did last time, it will be up to 50000/day in a short time. Errors in event log are:

Access to catalog index (Catalog index database) failed.
Reason:  [Microsoft][ODBC SQL Server Driver][SQL Server]An error occurred in the Microsoft .NET Framework while trying to load assembly id 65536. The server may be running out of resources, or the assembly may not be trusted with PERMISSION_SET = EXTERNAL_ACCESS o CCatRecordSet::Open
r:\maldives\1180r\becat\segodbc\seg_odbc.cpp(1889)
{ CALL DeleteCatMediaByMediaGuid( ?, ?, ? ) }

 For more information, click the following link:
http://entced.symantec.com/entt?product=BE&module=eng-event&error=V-379-34326&build=retail&version=14.2.1180.2113&language=EN&os=Windows_V-6.0.6002_SP-2.0_PL-0x2_SU-0x110_PT-0x3

and:

Backup Exec Alert: Catalog Error
(Server: "S20-DC001") ODBC access error. Possible lost connection to database or unsuccessful access to catalog index in the database.

 For more information, click the following link:
http://entced.symantec.com/entt?product=BE&module=eng-event&error=V-379-34338&build=retail&version=14.2.1180.2113&language=EN&os=Windows_V-6.0.6002_SP-2.0_PL-0x2_SU-0x110_PT-0x3

 

 

FP3 is installed. Any help would be appreciated.

15
Backing Up
Backup and Recovery
Backup Exec
  • pkh's avatar
    pkh
    9 years ago

    See this document for a possible solution

    http://www.veritas.com/docs/000099848

4 Replies

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  • pkh's avatar
    pkh
    Moderator
    9 years ago

    See this document for a possible solution

    http://www.veritas.com/docs/000099848

  • VJware's avatar
    VJware
    Level 6
    9 years ago

    This event is different from the one mentioned in the KB article -

    Reason:  [Microsoft][ODBC SQL Server Driver][SQL Server]An error occurred in the Microsoft .NET Framework while trying to load assembly id 65536. The server may be running out of resources, or the assembly may not be trusted with PERMISSION_SET = EXTERNAL_ACCESS o CCatRecordSet::Open
    r:\maldives\1180r\becat\segodbc\seg_odbc.cpp(1889)

    Do ensure the BE account has been granted Database Access using BEUtility. Granting "sa" may help as well.

    Run the following script (Reference - https://support.microsoft.com/en-us/kb/918040)

    USE bedb; 
EXEC Sp_Changedbowner 
'sa'; 
ALTER DATABASE bedb SET TRUSTWORTHY ON;
  • pkh's avatar
    pkh
    Moderator
    9 years ago

    You need to install this hotfix.

    http://www.veritas.com/docs/000080733

    See the issue fixed section of the document.