Forum Discussion

mtaylor's avatar
mtaylor
Level 3
9 years ago

Problem with dedupe folder

I've created a new Backup Exec server after our old one crashed. I'm trying to create a depdupe folder by pointing it to the old dedupe folder that we had on another storage device (I'd like to save ...
  • CraigV's avatar
    9 years ago

    Log a support call with Veritas so that they can assist...don't mess around with a dedupe folder because unless you know what you're doing, you run the risk of corrupting the dedupe folder and rendering all backups unrestorable.

    Thanks!

  • Colin_Weaver's avatar
    9 years ago

    The deduplication database has a separate account and username from those the Backup Exec Services or Backup Exec System logon.

    Info here: http://www.veritas.com/docs/000005292

    Quoting from: http://www.veritas.com/docs/000005534

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    ATTENTION: The spauser utility prompts for the previous password before allowing the user to create a new password.  It is critical to keep track of this password.  If this password is lost  and the password is changed in the matching Backup Exec logon account, it will not be possible to bring this Deduplication folder online again.

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    Of course this quote implies you know the username as well which from the error message you provided might mean you do not. Both links provided above give a command to show the username however you will still need the password.

     

    If you have the original BEDB (and if BE 15 the exported database encryption key)  and the deduplication folder can be attached on the original drive letter to a Backup Exec Server with the original hostname, then you night be able to get back up and running however this is likely to need advanced help and you should probably invest in some support.