Forum Discussion
Layla
17 years agoLevel 3
I posted the same problem on a different section of the board. We have a Dell PE840 with RD1000 drive that was working fine on v11 and now will not eject on v12. I found the same problem reported regarding the Symantec System recovery on their forum. The solution in that case was a patch from Symantec. I referenced that in my notes but no one from Symantec has responded. For now we are following the below steps to keep from having to reboot the server. These are user level instructions as I had to send them to my client.
Below are the steps to eject the tape. For now the best course of action is to wait for a patch from Symantec to fix the problem. If you want me to walk you through the steps I will be glad to.
Open Services
Locate the RDXmon service, Right click and stop the service
Open Windows Explorer Navigate to the RD1000 drive, right click select Eject
Click Continue on warning messages, sometimes it appear 2 or 3 times
Wait a few seconds, if it doesn't eject, right click and select Eject again
Change tape
Go back to Services and right click and start the RDXmon service
Locate the RDXmon service, Right click and stop the service
Open Windows Explorer Navigate to the RD1000 drive, right click select Eject
Click Continue on warning messages, sometimes it appear 2 or 3 times
Wait a few seconds, if it doesn't eject, right click and select Eject again
Change tape
Go back to Services and right click and start the RDXmon service
This is a copy of what I posted in the other section of the forum.
Windows Small Business Server 2003 running Backup Exec which I just upgraded to V12. Drive is a PowerVault RD1000 in a Dell PE 840. The drive ejected fine using the button prior to version 12 now it will not eject. I stop BEWS services and still nothing. I stop the RDXmon service and try to manually eject and I get a warning that it is still in use, if I continue and ignore the message then it will eject. This job is finished and nothing else is using that drive. I found a similar problem listed for Symantec System Recovery v7 which was patched by Symantec in 7.02. Dell has a utility which I have installed and still does not work.
My customer is getting very frustrated as this is their first experience with Symantec. Can someone from Symantec tell me if this is being caused by the same problem Symantec Sys Rec had and if so can I get a patch?
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