RSM cannot manage library Tape0 The database is corrupt

Hello,

Disable Removal Storage service: Please refer to the following technote:

http://seer.support.veritas.com/docs/231679.htm

From the hardware compatibility list given below check if your device is tested and if it is tested then install latest Veritas drivers.

(title) Backup Exec 10.0 for Windows Servers Robotic Library Hardware Compatibility List (HCL) (includes tested drives)
http://support.veritas.com/docs/274348

(title) Backup Exec 10.0 for Windows Servers Standalone Drives Hardware Compatibility List (HCL)

http://support.veritas.com/docs/274347

(title) VERITAS Backup Exec (tm) 10.0 - Device Driver Installer (20050315) - Includes Tape Driver Release (20050115) and Robotic Library Release (45) (Intel Only
http://support.veritas.com/docs/275676

Thanks,
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It's interesting to note the top line of the veritas aricle states "FOR TROUBLESHOOTING PURPOSES". Is it the normal process to leave this service disabled for regular useage, and if so what other clues/documentation exists to state that this is recommended/required for NORMAL usage of the product, Backup Exec.

By the way, you cannot add new storage hardware to a server with RSM turned off, the server won't finish booting.

Hello,


On the media server, you can allow Removable Storage to share the devices in robotic
libraries between two or more applications, or you can allow some or all devices in robotic
libraries to be controlled and used exclusively by Backup Exec’s Advanced Device and
Media Management (ADAMM). If the device is enabled for Removable Storage through
the robotic library’s Properties, Backup Exec uses Removable Storage for device and media operations; if
the Enable Removable Storage option is cleared, Backup Exec controls the device
directly.

If you do not need to share the devices, exclusive use by Backup Exec will allow faster
tape backups and restores.

We hope this helps. However if you are facing any hardware issues it may be necessary to disable RSM for troubleshooting purposes.

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to disable RSM is not only recomanded by VERITAS. If you have trouble with your tape library, most of the hardware vendors for robotics will first of all ask you to disable RSM - no matter what backup software you are using.
Besides - most of the time people can not answer the question why they do need to have RSM running ?
Mostly just because it is activated by default.

Regards

uz

Hello Georges,

Can we have an update on the current status of the issue, do you still require help?

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answeredand would be moved toanswered questions pool.

We have been experiencing this problem for the last month, and none of the above advice seems to help resolve the situation. Any advice would be appreciated.

Details:

Windows 2000 running Exchange 5.5. Veritas BE 8.50 Rev. 3571.

Nothing will run including Inventory. Device is reported as operational and not paused. Any attempt to execute a job causes it to be pending and eventually put on hold.

Hi all,

Same problem for us.
Same error message at the machine reboot
and many error like RASMAN & co
We're using BE 10 W2K SP4

All the backup job works perfectly

Do we need to follow the same procedure ?

Thx

remi