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rszhang's avatar
rszhang
Level 2
13 years ago

Sharepoint Restore job failed

The restore job always fails even when I restore a single file or document.  The error message is always the same no matter which file I restore.

The restore job is using the same credentials as the backup and this user has all the administrative rights sharepoint requires.

The erro message will look like this:

Job ended: Monday, September 26, 2011 at 5:14:16 PM
Completed status: Failed
Final error: 0xe0001682 - Access is denied (Share point restore).
Final error category: Security Errors

For additional information regarding this error refer to link V-79-57344-5762

 

Click an error below to locate it in the job log


 


Restore- INET\Content-DB 2 (SQL2K8\RGS_SP2010_Content) 
Access denied to file \RGS_SP2010_Content.

Error writing file data.




 


Restore
V-79-57344-65300 - The Sharepoint resource is not responding. Backup set canceled.





I have openned a case with Symantec support but it's still not solved after two weeks.
2010
Backup and Recovery
Backup Exec
10 Replies
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  • AmolB's avatar
    AmolB
    Moderator
    13 years ago
    What version of Sharepoint you are using? and Is it BE 2010 R1 or R2 or R3 ?
  • newsolutionBE's avatar
    newsolutionBE
    Level 6
    13 years ago
    Hi
    

    Ensure you have seen this link before to resolve the access denied issue
    

    http://www.symantec.com/docs/TECH70914
    

    Also was your backup using AOFO if you disable the AOFO for sharepoint backup & then try doing restore does it work
    

     
    

    Thank You
  • rszhang's avatar
    rszhang
    Level 2
    13 years ago
    My Sharepoint version is 2010 and My Backupexec is R2. Yes, I have gone throught the knowledgebase quite a few times and tried to find the solution by myself before calling the support. I read that document too but it didn't help me.
    

     
    

    I tried to backup woth AOFO disabled before but sometimes the backup job will fail. Therefore, I enabled it again.
    

    Thanks !
  • DoubleEM's avatar
    DoubleEM
    Level 4
    13 years ago
    Hi,
    

    You wanna consider upgrade to R3? It solves some Sharepoint related issue.
    

     
  • newsolutionBE's avatar
    newsolutionBE
    Level 6
    13 years ago
    Hi
    

     
    

    Can you please check this
    

    Log into the live site and check its recycle bin. The list may still be in the database and can not be restored from the backup since there is no unique identifier.
    
	Restore the list from the recycle bin or empty the recycle bin and re-run the restore job.
    

     
    

    Thanks
  • TheMind's avatar
    TheMind
    Level 3
    13 years ago
    I have the exact same issue and hope that there's an answer soon...
    

    Edit:  I upgraded from 2010 R2 to 2010 R3 SP1 over the weekend and still have the same issue.  I added some permissions in SharePoint/SQL for the BE Service Account, but it still isn't allowing a restore.  Still looking...and opened a case.
  • TheMind's avatar
    TheMind
    Level 3
    13 years ago
    I've also tried redirecting the restore job and it fails with the same error.  I have a support case open but they have been unable to help so far.
    

    It stages the content database just fine, but once it tries to restore the specific document it fails.
    

    I thought maybe I could just restore the Content DB to a different place and then use Central Admin to restore from an unattached DB, but I can't restore the Content DB to anyplace apparently since I don't have similar file structure anywhere else.
  • rszhang's avatar
    rszhang
    Level 2
    13 years ago
    The recycle bin is empty.
    

    I was advised by Symantec support to try backup to disk. I tried it with DAO enabled and disabled, both job failed with same error- access denied. I used the same credential to run the job as my ususal backup job (to tape). I have no idea why the job failed because its configuration is as same as my backup to tape job which is sucessfull.
  • rszhang's avatar
    rszhang
    Level 2
    13 years ago
    Still waiting the reply from Symantec support. Maybe will try R3 if they can not resolve.