Symantec Support Ticket - Backup Exec 2012 - Product Version
I am getting error for filling in the Support Product Ver.It not allow me to get the ticket submitted.I am using version 14.0 Rev. 1798.1300 (32-bit).
I am wondering what exactly the support version are since I entered any format it gets me nowhere.
Craig V is right, you can try calling the support directly. Also, you can give a try creating a support case using the steps mentioned in the article below:
How to create or update a support case with data using Symantec Help (SymHelp)
http://www.symantec.com/docs/TECH224613
Download link:
Download the Symantec Help (SymHelp) diagnostic tool to detect Symantec product issues
http://www.symantec.com/docs/TECH170752
Thanks!!
