Forum Discussion

Stefan3's avatar
Stefan3
Level 2
7 years ago

Tape driver for BuE 2016 where to get it?

Hi I have a LTO8 drive.... which is not discovered and I get a alert like "BuE was unable to ini and communicate with the device [HPE......." Until 2015 this meaned I need to install the tape drive...
16
2016
tapeinst.exe
Windows Server 2012 R2
  • Stefan3's avatar
    Stefan3
    7 years ago

    Hi thx for the quick reply,

    yes I checked that before... and yes "HPE Ultrium 30750 LTO8" it is in HCL for 2016
    And yes the drive is shown in device manager but without any driver.

    7. Required support can be found in "FP2 Hotfix 128051". Use the latest Feature Pack available: <https://www.veritas.com/support/en_US/article.TECH000128051> or via LiveUpdate

    I did run LiveUpdae and it did not download anything. It says  "Thx for using LiveUpdate , All Symantec products and components on your computer are currently up-to-date...."

    So I asumed I do not have to download "FP2 Hotfix 128051" manually... which I'm doing now...

    ...

    Ok this Hotfix helped. I now see the LTO8 Drive and the library in Storage tab and it's happy.
    I can erase LTO8 tape so it looks promising :)

    But the drive is still shown in device manager without driver.

    Not sure why LiveUpdate does not fix that or any hotfix, I mean it said there are not updates... maybe our proxy makes trouble there, but then I do not understand why it does not complain about not working internet access.

     

    bye

     

     

     

Stefan3's avatar
Stefan3
Level 2

Hi thx for the quick reply,

yes I checked that before... and yes "HPE Ultrium 30750 LTO8" it is in HCL for 2016
And yes the drive is shown in device manager but without any driver.

7. Required support can be found in "FP2 Hotfix 128051". Use the latest Feature Pack available: <https://www.veritas.com/support/en_US/article.TECH000128051> or via LiveUpdate

I did run LiveUpdae and it did not download anything. It says  "Thx for using LiveUpdate , All Symantec products and components on your computer are currently up-to-date...."

So I asumed I do not have to download "FP2 Hotfix 128051" manually... which I'm doing now...

...

Ok this Hotfix helped. I now see the LTO8 Drive and the library in Storage tab and it's happy.
I can erase LTO8 tape so it looks promising :)

But the drive is still shown in device manager without driver.

Not sure why LiveUpdate does not fix that or any hotfix, I mean it said there are not updates... maybe our proxy makes trouble there, but then I do not understand why it does not complain about not working internet access.

 

bye

 

 

 

Colin_Weaver's avatar
Colin_Weaver
Moderator
7 years ago

We had a minor issue with installing Hotfix 128051 via Live Update so temporarily removed it (whilst leaving it available for manual download) it will return to LiveUpdate soon.

However please be aware that as LiveUpdate is a Symantec service (and Veritas have now split from Symantec) that very soon (date to be confirmed) LiveUpdate will cease to provide updates for Backup Exec, and therefore any unpatched servers running older BE versions after use of LiveUpdate is discontinued will always have to be manually updated. Veritas will be providing it's own update system for the latest product versions going forwards.