Forum Discussion
Amruta_Purandar
20 years agoLevel 6
Hello,
Please refer the followign technotes to troubleshoot the hardware error. After that gets resolved verify it the service still crashes.
Title:
Event ID 58053: "The drive hardware is offline! Please confirm that the drive hardware is powered on and properly cabled" is reported in the Event Viewer Application Log.
http://support.veritas.com/docs/252381
Title:
Troubleshooting devices that are not displayed in the Devices tab or whose status appears "offline" in Backup Exec
http://support.veritas.com/docs/256134
Title:
How to troubleshoot issues with a Robotic Library or Tape Drive in Backup Exec 9.x and 10.0
http://support.veritas.com/docs/255501
NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.
Please refer the followign technotes to troubleshoot the hardware error. After that gets resolved verify it the service still crashes.
Title:
Event ID 58053: "The drive hardware is offline! Please confirm that the drive hardware is powered on and properly cabled" is reported in the Event Viewer Application Log.
http://support.veritas.com/docs/252381
Title:
Troubleshooting devices that are not displayed in the Devices tab or whose status appears "offline" in Backup Exec
http://support.veritas.com/docs/256134
Title:
How to troubleshoot issues with a Robotic Library or Tape Drive in Backup Exec 9.x and 10.0
http://support.veritas.com/docs/255501
NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.
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