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Derek_Odiorne's avatar
Derek_Odiorne
Level 3
18 years ago

V-79-57344-33329 - Library - cleaning media was mounted.

Setup:

Exchange Duplicate Full backup job with 11d
encyrption used
restore individual mailbox used

The job runs but hangs after several hours (somehow I think it is crashing my DC's also). I cancel the job and then the log shows V-79-57344-33329 - Library - cleaning media was mounted. The job used a B2D as the source and the library as the destination. I double-checked the slot it pulled the tape from and it IS NOT the cleaning media.

Has anyone else had this error? If so, any fixes?
11.x and Earlier
Backup and Recovery
Backup Exec

5 Replies

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  • Philip_Pearson's avatar
    Philip_Pearson
    Level 6
    18 years ago
    Manually install the two hotfixes & ensure that the library hasn't got the slot nominated as the cleaning slot.

    Is there a message on the library asking for a clean?
  • David_McColloug's avatar
    David_McColloug
    Level 3
    18 years ago
    Derek:

    I had this exact same problem with my tape library.

    After 9 frustating days dealing with the supposed Symantec support staff, I was told this was a known issue relating to GRT backups and to discontinue use of GRT backups and to use brick level mailbox backups as a work around.
  • shweta_rege's avatar
    shweta_rege
    Level 6
    18 years ago
    Hello,



    -- Do you receive any event ids in the eent logs?


    -- Kindly change Scsi id of the Medium changer to SCSI id 2 and the drive to SCSI id 3.

    -- Stop "Removable storage" service and change startup type to manual.



    Thank You,

    Shweta
  • johnjoh's avatar
    johnjoh
    18 years ago
    I had the same problem. My backups where running fine to B2D part. But when duplicated to tape the it gave me the cleaning media cra..

    This is what I did to fix the duplicate part.

    - Removed the cleaning tape and slot.
    - Deleted the duplicate jobs and created them again.

    And now it works.

    I have also seen that when a duplicate job fails once, only way to fix it is by deleting it.
  • ross_aseron's avatar
    ross_aseron
    Level 4
    15 years ago

    i know this is from a long time ago, but i just found it useful. i'd also like to add one thing. i did the following:
    • removed the cleaning tape/slot
    • deleted the duplicate job, then recreated it
    • restart the backup exec services (this is the additional step). you can do this by going to: TOOLS - BACKUP EXEC SERVICES, then choose "Restart All Services"
    at first it didn't work after performing the first 2 steps. it wasn't until i restarted the services that the error went away and the duplicate job completed.