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Joseph_Peralta's avatar
20 years ago

Veritas 9.1 with Adaptec Snap Server

I am attempting to backup an Adaptec Snap Server running SnapOS 4.0.855 using Veritas Backup Exec 9.1. However when I try to select the server from the selections menu I get the error "An error was encountered while attempting to browse the contents of \\hkfiles\e. A device-specific error occured." Any help with this would be most appreciated. Thanks.

3 Replies

  • Hello,


    Refer this technote to check if your device is compatible with backup exec 9.1


    http://support.veritas.com/docs/247059


    http://support.veritas.com/docs/237737


    In order for Backup Exec to backup Snap Servers effectively the Snap Servers must have the following combinations:


    For Microsoft Windows NT 3.51 should be a minimum of Service Pack 5
    For Microsoft Windows NT 4.0 should be a minimum Service Pack 6
    For Microsoft Windows 98 Service Pack 1 (Windows 98 second edition is preferred).
    For Microsoft Windows 95 Service Pack 1 (should be a minimum version 4.00.950a)


    To perform a backup operation of the snap server, create a user defined share in Backup Exec for Windows NT and perform the backup through that share. It is not possible currently to backup open files on a snap server. All open files must be closed and a flat file backup must be performed.


    NOTE : If we do not receive your reply within two business days, this post would be marked assumed answeredand would be moved toanswered questions pool.
  • Hello,

    Please let us know if the above mentioned solution has helped you.

    NOTE : If we do not receive your reply within two business days, this post would be marked
    assumed answered and would be moved to answered questions pool.
  • As per our previous reply, marking the case as assumed answered and moving it to answered questions pool.