Forum Discussion

sy_nattapon's avatar
sy_nattapon
Level 4
5 years ago

Veritas Backup Exec - Job fail

Dear Enterprise Technical Support,

 

I have a problem about backup fail from Veritas Exec. (Job log file as attached file)

Could you please help me to investigate and analysis the error ?

Please see the job log in attached.

Password is Veritas@16

 

Best regards,

Nattapon Upatampanant

16
Windows Server 2012 R2
  • Marianne's avatar
    Marianne
    5 years ago

    sy_nattapon 

    Firstly - never a good idea to publish your company details, email address and phone number in a public user forum. 
    You should only do that when you log a call directly with Veritas Support.

    About your job logs - there are 3 different errors from 3 different backup jobs.

    2 of those seem to be for SAP.
    Are you aware of the fact the Backup Exec does not have an agent for SAP? 

    Tell us more about your environment - are you trying to take VMware or Hyper-V snapshot backups for the 2 SAP servers and other 'DB' server? 

     

  • Steve-Young's avatar
    Steve-Young
    Level 6
    5 years ago

    V-79-57344-34108 - An unexpected error occurred when cleaning up snapshot volumes. Confirm that all snapped volumes are correctly resynchronized with the original volumes


    You most likely have VSS problems.

    Check the Application and System Logs right around the time you see the job log starting skipping files. Compare job log to Event Logs on the system being backed up.

    Specifically VolSnap or VSS events.


    ---------------

    For the SQL failure - Check the Application Log (SQL Events or Backup Exec Events) on the SQL server around the time of the job

    • sy_nattapon's avatar
      sy_nattapon
      Level 4
      5 years ago

      Hello Steve-Young,

      Many thanks for your suggestion.

      For the SQL failure - Check the Application Log (SQL Events or Backup Exec Events) on the SQL server around the time of the job

      - I have checked the SQL, it doesn't has any task on backup time.

  • Marianne's avatar
    Marianne
    Level 6
    5 years ago

    sy_nattapon 

    Firstly - never a good idea to publish your company details, email address and phone number in a public user forum. 
    You should only do that when you log a call directly with Veritas Support.

    About your job logs - there are 3 different errors from 3 different backup jobs.

    2 of those seem to be for SAP.
    Are you aware of the fact the Backup Exec does not have an agent for SAP? 

    Tell us more about your environment - are you trying to take VMware or Hyper-V snapshot backups for the 2 SAP servers and other 'DB' server? 

     

    • sy_nattapon's avatar
      sy_nattapon
      Level 4
      5 years ago

      Hello Marianne,

      Many thanks for your suggestion.

      Are you aware of the fact the Backup Exec does not have an agent for SAP? 

      - I don't know, because I am new staff , this system managed by former team.

      I have 2 SAP server (Physical server)

      - SAP01 : Backup OK

      - SAP02 : Backup fail