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Kerm007's avatar
Kerm007
Level 4
2 years ago

Backup exec 10 catalog error

hello

i'm on the process of restoring data from old tapes to external disk

i did the inventory and when i try to do the catalog it fail on all tapes with media error 

what can i do to get a good catalog and then i will restore the data i need ?

Thanks 

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  • PJ_Backup's avatar
    PJ_Backup
    2 years ago

    As this is a different error can you please start a new thread.

    That said one thought I had is if this happens after a reboot you have attempted to open the BE Gui too quickly and all the services haven't finished starting up. In which case the Gui would not be able to open and you would get the password prompt (there would also be a message somewhere indicating not all services are started).

    Then by the time you enter the password and press enter all the services have started running and the Gui opens as normal.

    Its a bit of a guess but the only thing I can think of. If you start a new thread I'll post this reply.again.

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  • Kerm007's avatar
    Kerm007
    Level 4
    2 years ago

    i get this error when i do the catalog 

    0xe0000904

    Regards 

  • Gurvinder's avatar
    Gurvinder
    Moderator
    2 years ago
    Don’t remember if BE 10 had the settings to catalog without the storage based catalog selected. You can try the catalog that way or test the catalog job with a new BE version and see how it goes. Make sure the BE install path\catalogs folder is blank before you start the catalog. Is it also possible to post the job logs here to check them.
  • Kerm007's avatar
    Kerm007
    Level 4
    2 years ago

    ok so in the catalog folder i remove all files ?

    Thanks 

     

    • Gurvinder's avatar
      Gurvinder
      Moderator
      2 years ago

      catalog files contain the info that show you details of the set in restore.
      If this is a fresh install where you are doing the catalog then it will not have any catalog files in that catalog folder.
      I am unsure what is the content of that folder as of now, so better to rename it and then create a blank catalog folder.
      after that catalog the storage.See how it goes.
      If that catalog folder that I asked you to rename has a lot of catalog files then it is probably needed and you can place it back after the catalog test.

      Did you also check the setting "use media based catalog" ( I dont remember what it was called then or was it even present then in BE 10) you can uncheck it and try or try catalog on a fresh newer version of BE and see if it works

  • Kerm007's avatar
    Kerm007
    Level 4
    2 years ago

    hello old server with be 10 installed 

    i will try to find the option 

    if not i will backup the catalog folder and empty it 

    i will see 

    thanks 

     

  • Kerm007's avatar
    Kerm007
    Level 4
    2 years ago

    hello 

    i uncheck the option  "use media based catalog" and did a catalog and it work 

    now i will test the restore data

     

    regards 

     

  • Kerm007's avatar
    Kerm007
    Level 4
    2 years ago

    hello

    catalog is working but restoring it's a another story it failed with data inconsistency 

    maybe the tape is bad i will check the stats

     

    Thanks 

     

     

     

     

  • Kerm007's avatar
    Kerm007
    Level 4
    2 years ago

    hello 

    i have a weird issue im able to do the catalog of a tape but when i try to restore data i get :

    The selected media was not found in the catalogs. You must first catalog the media if you want to use it for restore operations.

    i try again to do another catalog same issue the option catalog without the storage based catalog selected 

    same issue 

    any idea ?

    Thanks 

    • Gurvinder's avatar
      Gurvinder
      Moderator
      2 years ago

      did you remove the old catalog files on drive and then changed catalog setting ( w/o storage based catalog selected) then run the catalog ? If the earlier sets catalog files were present then it would have not done the catalog again and would be referring to the same earlier catalog files.

  • Kerm007's avatar
    Kerm007
    Level 4
    2 years ago

    i try first to uncheck the option and it was working for 2 tapes but hat one refuse 

    i will empty catalog folder then re run catalog and see 

    thanks 

     

  • Kerm007's avatar
    Kerm007
    Level 4
    2 years ago

    hello its seems to work but some time i get 

    Ready, No media servers are available

    i reboot now it ok i will see if it continue to work 

    thanks 

     

  • Kerm007's avatar
    Kerm007
    Level 4
    2 years ago

    it seem to work but when i do a catalog i get job status recovered

    thanks 

     

     

    • Gurvinder's avatar
      Gurvinder
      Moderator
      2 years ago

      Do you see any sets in restore now ? You said it works but recovers. Recovered may be seen if for some reason the process has gone into a not responsive state etc. 
      This is an old release but should do a catalog is what I feel unless there are some issues with the tapes or media itself.

      • Kerm007's avatar
        Kerm007
        Level 4
        2 years ago

        hello they are OLD Tapes of 2002 

        i will do my best to restore the data 

        :)