Forum Discussion

nbu_rc_arinc's avatar
nbu_rc_arinc
Level 2
7 years ago

problem connecting flexsnap agent to cloudpoint server

Installed RHEL7 rpm without issue but registering agent fails. It seems like its trying to communicate with localhost opposed to the cloudpoint server? I'm missing something? <snip> Aug 23 12:14:41...
  • rlefevre's avatar
    rlefevre
    7 years ago

    Hello!

    Yes, it does look like it's trying to connect to localhost instead of cloudpoint. A configuration file needs to be created that tells the agent where to connect to. This command should create the necessary file:

    # (echo "[global]"; echo "target = myhost") >/etc/flexsnap.conf

    with "myhost" replaced with the hostname of your cloudpoint server. It looks like this step was missed in our documentation. Sorry for the confusion! We'll get it fixed soon.

    Ryan

rlefevre's avatar
rlefevre
Level 2
7 years ago

Hello!

Yes, it does look like it's trying to connect to localhost instead of cloudpoint. A configuration file needs to be created that tells the agent where to connect to. This command should create the necessary file:

# (echo "[global]"; echo "target = myhost") >/etc/flexsnap.conf

with "myhost" replaced with the hostname of your cloudpoint server. It looks like this step was missed in our documentation. Sorry for the confusion! We'll get it fixed soon.

Ryan

  • Dirk_Ehlers's avatar
    Dirk_Ehlers
    Level 3
    7 years ago

    Hello Ryan,

    thanks for your help. It works in my lab.

    Dirk

  • nbu_rc_arinc's avatar
    nbu_rc_arinc
    Level 2
    7 years ago

    The suggested solution resolved the issue.

    • AlexMatts's avatar
      AlexMatts
      Level 6
      7 years ago

      Hello, Dirk_Ehlers and nbu_rc_arinc –

      Thank you for this update. I am pleased Veritas was able to identify a fitting solution.

      If additional issues arise with your implementation of CloudPoint, please freely contact myself or rlefevre via the VOX community.

      Kindly – Alexandra Matthiesen, VOX Community Manager

      • sdio_writer's avatar
        sdio_writer
        Level 4
        7 years ago

        Hi,

        I updated our CloudPoint online help and PDF admin guide to correct this issue. Please see step 1 of the attached file, "Configuring an agent."

        Thanks again for making our CloudPoint product better.

  • AlexMatts's avatar
    AlexMatts
    Level 6
    7 years ago

    Hello –

    Thank you for reaching out to the CloudPoint team via VOX, nbu_rc_arinc. And of course, thank you for seeking a solution, rlefevre.

    Once the fix is figured, I'd welcome an update upon this Discussion thread.

    Kindly – Alexandra Matthiesen, VOX Community Manager