Forum Discussion

ukDavidC's avatar
ukDavidC
Level 4
11 years ago

Conflict with SEP

We've installed DLO 7.5 on about 60 computers for testing. Since the install, none of these clients are able to run virus definition updates in Symantec Endpoint Protection - has anyone seen this bef...
Backup and Recovery
Desktop and Laptop
Windows 7
  • ukDavidC's avatar
    ukDavidC
    11 years ago

    For anyone else having this problem, the issue is with the removal of a previous version of DLO during an upgrade. The DLO uninstall (prior to the new version installing) deletes the following folders:

    C:\Program Files <or x86)\Symantec\Symantec Endpoint Protection\<version number>

    \Config
    \SmcLu
    \Temp

    Creating those solves the problem. It looks like the uninstall removes any empty folders under \Symantec\ whether related to DLO or not.
     

ukDavidC's avatar
ukDavidC
Level 4
11 years ago

FYI Old version of DLO was a v6, apparently this issue is fixed in later versions (but you still have to uninstall the old version so you might see it.)