Forum Discussion

Tom_Cai's avatar
Tom_Cai
Level 3
13 years ago

Unable to retrieve messages for review after acceptance

Hi Gurus out there, We upgraded EVDA from 9.0.2 to 10 lately. Now I can't retrieve accepted messages for review. When I tried to do so (16 messages only), I got "No items match the current filter. ...
Discovery Accelerator
Information Governance
Troubleshooting
  • TonySterling's avatar
    TonySterling
    13 years ago

    Hi Tom,

    I think you will need to check what facets you have checked in the left pane.  I can recreate that issue when I check facets that don't have any items associated with them.

Tom_Cai's avatar
Tom_Cai
Level 3
13 years ago

well, i said it too soon. the issue is still not resolved and even stranger.

Two other users can retrieve the found emails. But one particular cannot! I even tried from different computers and the result is the same. Something wrong with this particular user account. But all three user accounts have the same roles assigned.