problem with my account manager

Hi all,

 

I don't know what to do anymore. I have urgent problems concerning the purchase of a certificate through Thawte, my Sales rep is from Symantec though.

Ususally I am waiting as long as a week for his answer, and he doesn't reply to some of my mails.

Is there a duty manager or superior I can find out and contact or am I helplessly at this person's mercy?

Any help or hint would be greatly appreciated! Thank you!

kind regards
Baloo