Forum Discussion

lpetersson's avatar
lpetersson
Level 3
11 years ago

Export Archive wizard missing

I want to export a vaulted mailbox, but when I right-click 'Archives' and choose 'Export...', I get an error saying:

Unable to Launch Export Archive Wizard (ExportArchiveWizard.exe)

Reason: The system cannot find the path specified.

 

So my question is, where can I get this wizard from?

 

Thanks in advance.

Enterprise Vault
Information Governance
Troubleshooting
Windows Server (2003-2008)
  • JesusWept3's avatar
    JesusWept3
    11 years ago

    well that means something is really wrong
    So quick question, if you go to your install directory, do you see it there?
    i.e.

    C:\Program Files (x86)\Enterprise Vault\ExportArchiveWizard.exe

    Also I don't suppose you installed the client on the server recently?
    for instance if you open up RegEdit and go to

    HKEY_LOCAL_MACHINE\WOW632Node\SOFTWARE\KVS\Enterprise Vault\Install

    Do you see InstallPath, and is it set correctly OR is it set to something like
    C:\Program Files (x86)\Enterprise Vault\EVClient\ ?

    You may just want to run the Setup.exe again and have it re-install EV
    It won't overwrite any configuration settings or anything, it will just refresh all the files, re-register all the DLL's and COM Servers and DCOM packages etc, but will also resolve the install path etc

  • JesusWept3's avatar
    JesusWept3
    Level 6
    11 years ago

    well that means something is really wrong
    So quick question, if you go to your install directory, do you see it there?
    i.e.

    C:\Program Files (x86)\Enterprise Vault\ExportArchiveWizard.exe

    Also I don't suppose you installed the client on the server recently?
    for instance if you open up RegEdit and go to

    HKEY_LOCAL_MACHINE\WOW632Node\SOFTWARE\KVS\Enterprise Vault\Install

    Do you see InstallPath, and is it set correctly OR is it set to something like
    C:\Program Files (x86)\Enterprise Vault\EVClient\ ?

    You may just want to run the Setup.exe again and have it re-install EV
    It won't overwrite any configuration settings or anything, it will just refresh all the files, re-register all the DLL's and COM Servers and DCOM packages etc, but will also resolve the install path etc

  • lpetersson's avatar
    lpetersson
    Level 3
    11 years ago

    Hi JesusWept3,

     

    Thanks for that.

    This made me search on the G: drive, where I did find it. I foolishly only searched on C: earlier.

    Trying to run it from there gives me the error:

    The command line argument supplied to Export Archive Wizard were invalid.

     

    In HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\Install there is no entry called 'InstallPath'.

    I did find 'InstallPath' in HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\FIPS.

    That install path is pointing to: G:\Program Files (x86)\Enterprise Vault which is correct.

     

    Should I copy that installpath to the 'Install' node?

     

    This is an old-ish EV installation, and it is a bit rickety we think, so I would be concerned about running the Set-up in case it breaks anything. Are you totally sure that it won't? ;-)

     

    Many thanks for your reply.

  • lpetersson's avatar
    lpetersson
    Level 3
    11 years ago

    Adding the InstallPath entry has now allowed me to manually export archives, so thanks for that.