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farhanparkar's avatar
farhanparkar
Level 2
9 years ago

Exported Archive did not accept password

we are exporting emails from EV.Cloud, while exporting it ask to enter password and confirm the password and download the zip file, but if we open the zip file it does not accept the password..

appreciate response if anyone had faced this ..

regards

Enterprise Vault.cloud
Information Governance
Not Applicable

3 Replies

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  • farhanparkar's avatar
    farhanparkar
    Level 2
    9 years ago

    it seems there is bug in export options it only works if password is only alphabets no special characters

  • AndrewB's avatar
    AndrewB
    Moderator
    9 years ago

    have you contacted support about this? seems like what you report would be a pretty major issue