Forum Discussion
Thomas_K
14 years agoLevel 6
First download the latest rapid release definitions. http://www.symantec.com/business/security_response/definitions/download/detail.jsp?gid=rr
Then boot into safe mode and running a Disk Cleanup (right-click the C drive, Properties, Disk Cleanup) - that will delete all the files that are in these temporary locations, as well as IE's temporary files, etc. Perform a full system scan in safe mode.
If that fails to remove the threat try using the Norton Power Eraser tool.
http://security.symantec.com/nbrt/npe.asp?lcid=1033&origin=default
Because the Norton Power Eraser uses aggressive methods to detect these threats, there is a risk that it can select some legitimate programs for removal. You should use this tool very carefully, and only after you have exhausted other options.
Please keep us posted on your progress.
Thomas
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