Forum Discussion

sarahbr's avatar
sarahbr
Level 3
15 years ago

problem after installing update in symantec corporate edition

hi,

I've been faced problem in some of my computers (which the symantec corporate edition has been installed) after installing inteligent updater.

the problem is disturbance in OS (for example : corrupting desktop which the user can't access to his account in computer or corrupting Graphical features.

I don't know what happened , because I've been using Symantec corporate edition im my company for a while and don't know why my PentiumIII and PentiumIV faced these problema just after installing updates.

Awaiting for every help.

thank you

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  • Rafeeq's avatar
    Rafeeq
    Level 4
    15 years ago

    You can remove the udpates by deleting the virus definitions inside the definations folder

    does the issue disapper after clearing the definition?

  • sarahbr's avatar
    sarahbr
    Level 3
    15 years ago

    hi,

    thank you for your solution. but if I clear the definition update ,my antivirus will be useless.

    so I need a solution which help me to have an antivirus , its definitions update and the computer with none of disturbance.

    can you help me?

  • Thomas_K's avatar
    Thomas_K
    Level 6
    15 years ago

    There should be something showing up in the Windows Event viewer. Please tell us what errors are being generated. What version of SAV are you running?

  • sarahbr's avatar
    sarahbr
    Level 3
    15 years ago

    hi,

    I installed symantec corporate edition in a few of my PentiumIII and PentiumIV.

    is information helpful?

  • Rafeeq's avatar
    Rafeeq
    Level 4
    15 years ago

    do you any events in the eventviewer ?

    after the virus definition was updated you can then check the windows event  which caused the problem.

  • Thomas_K's avatar
    Thomas_K
    Level 6
    15 years ago

    Can you be more specific on your version used?

     

    Thanks,

    Thomas

  • sarahbr's avatar
    sarahbr
    Level 3
    15 years ago

    hi,

    I've installed symantec corporate edition (version7) on my few PCs. I think this is the result of disturbance because the intelligent updater is belong to SAV version10 and ...

    can you help to get intelligent updater for SAV version7 because my PCs are pentium 2 and 3 with 256 MB of Ram. what should I do?

    awaiting for any comments and help.

  • Thomas_K's avatar
    Thomas_K
    Level 6
    15 years ago

    Where did you get that version? It is over 10 years old and has not been supported for many years. I hope your systems are not running 10 year old Operating Systems. Definitions and updates for SAV 7 no longer exist, you are going to have to upgrade to a new product to protect your systems

    Symantec offers two great products with AV. Depending on your business needs, you should look into SEP12 for small business and SEP11 for larger networks.

    http://www.symantec.com/business/endpoint-protection-small-business-edition

    http://www.symantec.com/business/products/sysreq.jsp?pcid=pcat_info_risk_comp&pvid=endpt_prot_1