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chrisrny's avatar
chrisrny
Level 2
14 years ago

Uninstalling Symantec Win64 without password

I have been trying to uninstall this product from my Laptop (Vista Ultimate). I no longer have the HP supplied disk and password. Can you tell me how to uninstall this software as it reinstalls even after a regedit.

 

Thank You

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  • P_K_1's avatar
    P_K_1
    14 years ago

    Try this TAKE A BACKUP of the registry

    Change the HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\smc_exit_test from 1 to 0 prior to stopping the service.if smc requires a password

    1. Stop the SMC service.

    2. Delete the SmcInstData key located under HKLM\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\

    3. Start the Symantec Endpoint Protection uninstall

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  • Pawel_Lakomski1's avatar
    Pawel_Lakomski1
    Level 4
    14 years ago

    Hi,

    Do you use SEP 11? Is your client managed or unmanaged? do you have SEPM somewhere in your environment.

  • chrisrny's avatar
    chrisrny
    Level 2
    14 years ago

    The client is unmanaged. Did last year tie this laptop into a domain in NY at work but the firm is no more. That user inactive.

    I am unfamiliar wirh SEP 11 or  SEPM but a friend from the same firm suggested that he had problems with End Point Protection on his laptop he had taken to work.

     

    I see no evidence of them in the registry just the normal Symantec Antivirus entries.

  • Thomas_K's avatar
    Thomas_K
    Level 6
    14 years ago

    Give this a try -

    How to manually uninstall the Symantec Endpoint Protection client from Windows Vista, Windows 7, and Windows 2008 R2 64-bit

     

    http://www.symantec.com/business/support/index?page=content&id=TECH91038&locale=en_US

  • P_K_1's avatar
    P_K_1
    Level 4
    14 years ago

    Try this TAKE A BACKUP of the registry

    Change the HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\smc_exit_test from 1 to 0 prior to stopping the service.if smc requires a password

    1. Stop the SMC service.

    2. Delete the SmcInstData key located under HKLM\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\

    3. Start the Symantec Endpoint Protection uninstall