Forum Discussion
Hi Craig - Thanks for posting about this. I am unable to re-create this scenario - clicking the link you posted takes me directly to the Article. Can you add some more context here? What browser are you using, where is the link posted upon which you are clicking, are you logged in, etc.
If I can reproduce it, we can get it fixed.
Thanks!
Hi Joe,
It's working now, but tomorrow it might not.
I have used either Chrome or Internet Explorer, and both have given me the same issue on 2 different laptops (work and home).
Thanks!
- Marianne7 years agoLevel 6
I have the exact same experience as CraigV.
The URL actually starts to load, but the next moment I get redirected to the Support home page.
This happens when I right-click, open in new tab.When I go back to the 'source' tab and do the same thing (right-click, open in new tab), the TN/URL will open.
- CraigV7 years agoModerator....glad it's not just me!
- BrianWeber7 years agoLevel 3
Thank you both for bringing this to our attention. I'm having our web technical team investigate this behaviour as it sounds like it's intermittent but frequent enough. Would it be possible for next time either of you experience this to write down the Date/Time and URL you clicked then and then post back to this thread (or feel free to DM me)? Usually having this information would be helpful so we can try to review logs on the server during that time.
Thank you both for the feedback.
-Brian
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