Forum Discussion
It is STILL happening and STILL as annoying as day 1....
Maybe more so, since you and the developers are aware of this and seemingly no closer to a solution.
It is over a year that this thread has been idle and the issue is still as annoyng as day 1 (to quote Marianne ). Is there ANY hope of a fix?
- Marianne6 years agoLevel 6Seems Veritas team has lost interest seeing that it doesn't seem to bother anyone else....
I have given up.... just make peace with the fact that you need to reopen the link....
Good heavens! Is it THAT difficult to fix? - kellyromer5 years agoLevel 3
Thanks for confirming, Marianne . Larry_Fine , I hope this also works for you. There are some other issues IT discovered while looking at this, but I don't think they would impact you as much.
- Marcde5 years agoModerator
We are also struggling with that from time to time but right now it basically happens for every kb article we try to access.
Regards
Marc
- Marianne5 years agoLevel 6
The worst is that NOBODY at Veritas seems to care....
I have been experiencing the same recently - I could not open ANY tech articles while logged on to VOX.
It was so bad that I started using a different browser where I am not logged on anywhere in Veritas.
TNs and Articles open fine.It seems to have something to do with the fact that VOX keeps us logged in for extended period, but that we are logged off from the rest of Veritas within a few minutes.
What has worked for me is to logon after the redirect, and then retry the link.
It has happened once or twice that I still got redirected to the 'how can we help' page.
It seemed that I was once again logged of.
So, logged on again.
Retried the article URL - this time it worked.
For some weird reason, All seems fine now. Even though it shows in the top right of the article that I'm not logged on, I no longer get redirected....
Have they fixed it? - ryanroy8375 years agoLevel 0Thanks for this information. It useful
- Larry_Fine5 years agoLevel 6
Nope, still broken :(
I am reading https://vox.veritas.com/t5/Backup-Exec/Backup-exec-20-5-trial-version-error-library-expansion-feature/td-p/872598/page/2 and trying to read https://www.veritas.com/support/en_US/article.100023117
It will render the correct article page briefly, but then the browser keeps "working" and I get redirected to https://www.veritas.com/content/support/en_US?profileURL=https%253A%252F%252Fvam-profile.veritas.com%252FVAMSSO%252Findex.jsp%253FssoID%253D1571925041236qfui0yx6zlCTMAtSHP05DyaUUaJiku1NcC4I2 which appears to be the support home page. After trying about 6-8 time, I just gave up and used a second browser.
- Marianne5 years agoLevel 6
Really disappointed that Veritas Employees have no interest in getting this resolved.
Could you perhaps have a look at this thread?
- kellyromer5 years agoLevel 3
Hi Marianne - thank you for reporting this issue JoeKug and I reached out to our IT Team. We think the issue you are reporting may have been resolved. Can you please see if that is the case? You may need to logout, clear browser cache, and login again to ensure the issue is cleared out. There are a number of other issues we are trying to address related to session timeouts across the various Veritas websites that use VAM. VOX and Veritas Support both do. I will check back throughout the week to see if you guys are seeing improvement. Let us know. -Kelly
- Marianne5 years agoLevel 6
- Larry_Fine5 years agoLevel 6
When I first tested it today, it was still broken. Normally my browser session times out and Vox asks for me to log back in, which is what I just did. But after I did an explicit logout and then logged back in, it now works correctly. The problem always was somewhat intermittant, but hopefully it is really fixed, finally. Thanks.
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