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jcoffin's avatar
jcoffin
Level 3
6 years ago
Solved

RDX Configuration Fails

I just installed Backup Exec and was trying to set up an RDX drive.  Operating system is Windows Server 2019.  The disk sets up ok but when it goes to configure if gives a configuration failed message and just says that "the parameter is incorrect".  Can't figure out how to resolve.  Has anyone experienced this and know the fix?

    • jcoffin's avatar
      jcoffin
      Level 3

      Hi Justine, 

      Thanks for your reply.  I had looked at that document and set it up according to instructions.  It first set up and wouldn't configure giving an incorrect parameter.  I figured out it it was a setting in the RDX I had forgotten (I had set it to look like a fixed disk so it would work with Windows Backup).  When I changed the RDX setting to removable it set up as a device and then showed disk one in it.  I understood that it was supposed to recognize and number the cartidges on its own but it didn't do that and when I change disks it doesn't recognize them.  I have rebooted multiple times and unplugged USB and drive with mixed results.  I have reinstalled Backup Exec twice and a about to do one more clean install.  

      I am running this on Server 2019, which tends to have myriad device incompatibilities so I'm wondering if there is a problem there.  Both Backup Exec and RDX have been updated to supposed Server 2019 compatibility.  If I'm missing something, I'd love to know what it is!

      Thanks,

      John