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Kenny_747's avatar
Kenny_747
Level 3
8 years ago

8.0 : NetBackup Web Management Console service

Upgraded one of my environments from 7.5.7 to 8.0 - no significant issues, backups and restores are working like they should.

This server is a combined media/master and is running windows 2008 R2

The Java console seems to be running fine, but i receive the attached error everytime i go into the java console.  

During the 8.0 install, you had to create a new local user (nbwebsvc) for the "web mangement console", which i did, and the service does actually start without error.  But when you connect with the java console, it stops within a few seconds, and the event log is pretty generic.

 

Any ideas ?

 

thanks

Windows Server (2003/2008)

6 Replies

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    • Kenny_747's avatar
      Kenny_747
      Level 3
      8 years ago

      Nothing blocking it - the service stops after ~10 seconds of running.  No error in the event logs, just the generic service stopped message

  • Sajal's avatar
    Sajal
    Level 3
    8 years ago

    Can you check if the web mgmt console service is using a localuser nbwebsvc as log on as.If yes, please check below steps and see if it helps:-

    #If PBX is running in secure mode, add the user nbwebsvc in the PBX authorized users' list. Otherwise, the web server fails to listen on the PBX port and PBX registration from the web server fails.

    pbxcfg -a -u <user name> and restart the PBX service

    #Restart the PBX service.

    #Verify that the new user was added to the pbx authenticated user list.

    pbxcfg -p

    #Stop the NetBackup Web Management Console Service

    #Verify that the nbwmc service is no longer running, as follows:

    #Use the bpsetconfig command to update the WEBSVC_GROUP and WEBSVC_USER properties, as follows:

    bpsetconfig > WEBSVC_GROUP = groupname
    bpsetconfig > WEBSVC_USER = username

    #Start the NetBackup Web Management Console Service

    Above steps are mention in technote https://www.veritas.com/support/en_US/article.000116317

    -Sajal

    • Kenny_747's avatar
      Kenny_747
      Level 3
      8 years ago

      Thanks for the reply - i went through the steps on the technote, same result - the service will start fine, and then shutdown after ~10 seconds.

      I'm confused as to what this component, "Web Management Console" is - there really isn't much noted in the admin guide, the java console and all the backup/restore jobs work fine..  Can anyone shed some light on this?

      I also cleared out the wmc log directory, and started the service - the logs are attached in case someone want to see - it mentions an access error, but after performing the install steps and verifing with the tech note, not sure what my next play is.

       

      thanks