Active Directory GRT restore : socket open failed

Did you open the BAR with "run as administrtor"?

Did the backup exit with status ZERO and contain the message saying that granular processing completed successfully?

HAve you tried to mount the image using the process in this note https://support.symantec.com/en_US/article.TECH124810.html ?

Hello

yes BAR was opened "as administrator"

Th exit staus of the backup is 0 and i have the following line in the detailed status :

 Info bpbrm(pid=152579) from client svbll-dw1: TRV - Successfully finished granular backup processing for (System State\Active Directory)

I successfully have mouted the NFS export using the technote you provided ....

best regards

Do you have bprd log folder on the master?
If not, please create the folder and restart NBU.
Try to browse again.
After the error, please copy the log to bprd.txt and upload as File attachment.

One more thought:

Have you verified that these firewall ports are open?

■ TCP port 111 (portmapper) needs to be open from the client to the media server.
■ TCP port 3794 (nbfsd) needs to be open from the client to the media server.

Check Windows firewall as well.

in addition, each time i am trying to expand the "active directory" tree, a "restore job" is ran (?!?!) :

02/09/2015 09:43:57 - requesting resource @aaaag
02/09/2015 09:43:57 - granted resource MediaID=@aaaag;DiskVolume=PureDiskVolume;DiskPool=ms01_sgie-pril-inf38;Path=PureDiskVolume;StorageServer=sgie-pril-inf38;MediaServer=svie-priw-inf35
the requested operation was successfully completed (0)

Hello Marianne,

windows firewall is disabled, and both ports are opened

The bprd.txt file is attached to this post

Something wrong with socket connections on the master server - bprd -> bpdbm using 13721 instead of 1556?

09:55:55.558 [4764.900] <2> async_connect: [vnet_connect.c:1691] connect async 
CONNECT FROM 10.224.48.9.51366 TO 10.224.48.9.13721

09:55:55.667 [4764.900] <2> fileslist: begin db communication
09:55:55.667 [4764.900] <2> fileslist: criteria sent to db mgr
09:55:58.464 [4764.900] <2> isDONE: reply DONE 21 <?xml version="1.0" encoding="utf-8"?><StatusMsgDoc><StatusMsg NBUStatus="21" Severity="2" VXULoid="271" VXULtid="21"><MsgString>socket&#32;open&#32;failed</MsgString></StatusMsg></StatusMsgDoc>
09:55:58.464 [4764.900] <2> fileslist: unexpected return value from db_FLISTreceive: socket open failed 21
09:55:58.464 [4764.900] <2> process_request: fileslist failed - EC status = socket open failed
09:55:58.464 [4764.900] <2> process_request: EXIT STATUS 21

I have no explanation for this.
Are there perhaps any 'Connect Options' configured for the master server?

no "connect options" configured ... and telnet <master> 1556 from the client is working ....

The issue is with port connection on the master - from itself to itself.

bprd (on the master) is trying to connect to connect to bpdbm (on the master) on port 13721 instead of 1556 (note the 'from' and 'to' IP address): 

CONNECT FROM 10.224.48.9.51366 TO 10.224.48.9.13721 

Can you post the nbfsd log too please.