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Bogdanl's avatar
Bogdanl
Level 4
7 years ago

Backup is running but is not writing data

Hello,

We have some jobs running but is not writing data from Friday,all clients currently running on the media server are Unix clients

BPBRM logs

:02:32.061 [8595] <2> bpbrm mm_timeout: timed out waiting for the media manager

10:02:32.061 [8595] <2> bpbrm kill_child_process: start

10:02:32.061 [8595] <2> bpbrm wait_for_child: start

Job details from Friday attached

Thank you

  • You need to check logs - at least level 3:
    bpbkar on the client. This will tell you if the client is reading data and sending it to the media server.
    bpbrm and bptm on the media server. This will tell you if data and metadata is received from the client and written to backup media. 

    Commands such as top, iostat and ps will also tell you if these processes are active on the client(s) and media server. 
    My gut feel is that something is wrong on the media server, that the backups are not actually running and the jobs on the master server have for some reason not timed out and failed. 

  • Bogdanl's avatar
    Bogdanl
    7 years ago

    bpbkar: INF - EXIT STATUS 63: process was killed by a signal

    In the meantime media has been restarted and backup was succesfully

2 Replies

  • You need to check logs - at least level 3:
    bpbkar on the client. This will tell you if the client is reading data and sending it to the media server.
    bpbrm and bptm on the media server. This will tell you if data and metadata is received from the client and written to backup media. 

    Commands such as top, iostat and ps will also tell you if these processes are active on the client(s) and media server. 
    My gut feel is that something is wrong on the media server, that the backups are not actually running and the jobs on the master server have for some reason not timed out and failed. 

    • Bogdanl's avatar
      Bogdanl
      Level 4

      bpbkar: INF - EXIT STATUS 63: process was killed by a signal

      In the meantime media has been restarted and backup was succesfully