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felonious_caper's avatar
felonious_caper
Level 5
13 years ago

Client Ignores exclude list

So I've got 250 or so clients that we back up. All are windows based with various operating systems.

The backup type is "Standard"

 

Now on most of these clients, they follow the exclude/include list. However, there are a few that do not.

I've tried manually deleting the registry files on the client and then adding them again from the master server, I see the changes take affect, I reboot the machine just to make sure... but they still completely ignore the exclude list. I don't know what to do, or why it does this. All of the clients are running the latest client software. Is there anything else I can check?

Deleting the registry files work on ONE of the clients, but had no affect on the others.

7.1.x and Earlier
Backup and Recovery
NetBackup
  • Will_Restore's avatar
    Will_Restore
    13 years ago

    "Ok so, I noticed the NAME of the client computer shares the same name as some others (for reasons that weren't fully explained to me)."

     

    You have multiple machines with the same name?  Can't see how that is supposed to work in networked environment; standalone maybe. 

     

     

    My earlier query:

    are you certain

    ... of hostname resolution, that we're dealing with the same machines that NetBackup is talking to? 

36 Replies

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  • J_H_Is_gone's avatar
    J_H_Is_gone
    Level 6
    13 years ago

    I had the same issue - and someone told me there was a fix I had to install for it to work.

  • Marianne's avatar
    Marianne
    Level 6
    13 years ago

    Create bpbkar log on the problematic clients and post the log for one of them (as attachment).

    I agree with Bill - why Standard policy type?

  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    13 years ago

    Could you clarify your setup please - as wrobbins says you policy type is Standard and yet you talk about deleting registry entries?

    If you clients are Windows based then the policy type should be Windows

    Depending on your NetBackup version there is a fix for ignored exclusions:

    7.0.1 Clustered Shared Drives : http://www.symantec.com/docs/TECH144007
    7.0.1 Windows 2008: http://www.symantec.com/docs/TECH150101

    You also need to ensure that you do not have more than one exclude list at play (so one for all policies, all schedule and another for a specific policy) as it will only take the onformation from one of them

    Hope this helps

  • felonious_caper's avatar
    felonious_caper
    Level 5
    13 years ago

    Few questions directed at everyone.

    I hardly doubt the policy type has anything to do with the issue. 99% of the other PC's are also using this policy type without issue. Most of which are INCLUDED in the same policy as the PC's that are ignoring the exclude list.

    I will however, move them all to a "windows" policy type since this seems to be the best practice.

     

    I am running 7.0.0 so it appears that the above patches do not apply to me. Also, if a patch was required, wouldn't this issue affect all PC's, not just some?

     

    Now, regarding more than one exclusion list in play. Where can I find other exclusions? I only see this client listed once in all of the policies. I've been setting these exclusions/inclusions, via "host properties -> client" double clicking the client and adding the exclusions and exclusions. They are all listed under "All schedules" and "all policies"

    I also checked to make sure the IP address wasn't listed twice on NFS with two different aliases

    I will post a bpbkar log up tonight as the only ones I have available are from saturday (when no PC backups take place)

  • Will_Restore's avatar
    Will_Restore
    Level 6
    13 years ago

    another best practice is to apply latest patch updates.  Oddly some machines can be affected and others not.  I have seen this not just with NetBackup but applications as well.

  • felonious_caper's avatar
    felonious_caper
    Level 5
    13 years ago

    Unfortunately there is never time to do things the right way but there is always time to do it over. We are still waiting on a new machine to move NFS to before applying anymore patches or upgrades to NBU.

  • felonious_caper's avatar
    felonious_caper
    Level 5
    13 years ago

    how would I create the log for one particular client? would I do it on the PC it self? or from the master server. Is it a matter of just creating the bpbkar folder in logs?

  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    13 years ago

    Interesting - both are 6.5GA so even worse than we thought!

    In the "good" one the logs says:

    Excluded: C:\Users\Administrator\AppData\Local\Microsoft\Outlook\mapisvc.inf

    12:53:47.670 PM: [124.5000] <2> tar_base::V_vTarMsgW: INF - Reincluded: C:\Users\Administrator\AppData\Local\Microsoft\Outlook\mapisvc.inf

    Which suggests you have exclude and include lists - so the exclude list is being overridden

    The "bad one says:

    UpdateExludeListWithVHD begin

    4:08:13.452 PM: [5340.3088] <2> tar_base::V_vTarMsgW: TRV - object not found for file system backup: C:\Bid Sols Rec'd

    4:08:13.478 PM: [5340.3088] <4> dos_backup::tfs_startdir: INF - Stopping scan for Symbolic Link: C:\Users\All Users

    4:08:13.483 PM: [5340.3088] <2> ov_log::V_GlobalLogEx: INF - file_access (constructor): 0 non-NTFS volumes

    4:08:19.699 PM: [5340.3088] <4> dos_backup::tfs_startdir: INF - Stopping scan for Directory Junction: C:\Users\Chris Martin\AppData\Local\Application Data

    Which suggests the selection list is not correct but suggests no exclusions at all

    So!!!...

    1. Upgrade when possible

    2. Please post the registry key (in text format) for both clients - just HKLM\Software\veritas\netbackup\currentversion\config\

    Thanks