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admin_bkp007's avatar
admin_bkp007
Level 5
3 years ago

Client NBU Installed but don't find client in Console

My environment is master server Win 2019 and NBU v8.2

My client is standalone HyperV Win2016 with NBU v8.2.

When I go to console and Host Properties/Client I can't find my client, I don't understand what's the problem, my host client is set on my file host and bptest working everything fine, I already restart the services of NBU in client and stop/start my master server but unfortunately not solve my problem....any idea?

Thanks advanced.

Windows Server 2016
  • VirgilDobos's avatar
    VirgilDobos
    3 years ago

    This is expected. If you used the virtual name in the backup policy, you will only see that as a Client under the Hosts in the java console. If you try to connect to it, you will see that it is actually connecting to the active cluster node.

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  • Hamza_H's avatar
    Hamza_H
    Moderator
    3 years ago
    Clients in host properties are seen only if they are added to policies.
    You also can check the properties of a client even if it is not listed, there is an icon on top in host properties, click on it and enter the name of your client
    • admin_bkp007's avatar
      admin_bkp007
      Level 5
      3 years ago

      I understood, but I already have policy for this client, this a cluster hyper-v with node1 and node2, but in the policy was set clusterhv, so I can't see node1 and node2.

      • VirgilDobos's avatar
        VirgilDobos
        Moderator
        3 years ago

        This is expected. If you used the virtual name in the backup policy, you will only see that as a Client under the Hosts in the java console. If you try to connect to it, you will see that it is actually connecting to the active cluster node.

  • davidmoline's avatar
    davidmoline
    Level 6
    3 years ago

    Hi admin_bkp007 

    You won't find the client in the host properties section until you create a policy that includes it (master and media servers appear auotmatically when they are created, clients are different).

    David