ec2009

Hi All,

I am using a Master(V7.1) and a media (V6.5)..Backup for the media server which is being taken is failing with ec2009.

12/03/2012 22:25:12 - requesting resource asprd434-ebr_lto
12/03/2012 22:25:12 - requesting resource asprd212.aldc.att.com.NBU_CLIENT.MAXJOBS.asprd434-ebr.aldc.att.com
12/03/2012 22:25:12 - requesting resource asprd212.aldc.att.com.NBU_POLICY.MAXJOBS.asprd434
12/03/2012 22:25:17 - Error nbjm (pid=5547) NBU status: 2009, EMM status: All compatible drive paths are down, but media is available
All compatible drive paths are down but media is available (2009)

I have restarted the services and also restarted PBX but still getting the same error.

Any suggestions.

Marianne
12 years ago
Not good....

Status should show something like this:

sense key(0x0)= No Additional Sense residual= 0 retries= 0 file no= 0 block no= 0

write protected or reserved means one of the systems accessing this drive is holding SCSI reservation on the drive.

Is drive shared or dedicated to this media server? SCSI or Fibre connected?
Have you checked /var/adm/messages for HBA or device-related errors?

To release reservation, try the following:
mt -f <drive_path_name> forcereserve
followed by:
mt -f <drive_path_name> release

20 Replies

Marianne
Level 6
12 years ago

All compatible drive paths are down

Which OS on Media server?

Troubleshooting needs to start at OS level.
We can provide troubleshooting steps once we have more info.
Andy_Welburn
Level 6
12 years ago
Closest I can get:

http://www.symantec.com/business/support/index?page=content&id=TECH177880
Shekaib
Level 4
12 years ago
@Marianne..OS of media server os Solaris 10..
Marianne
Level 6
12 years ago
Add VERBOSE entry to /usr/openv/volmgr/vm.conf on the media server.

Restart NBU on media server.

Try to UP the drives.

If drives go DOWN again, check /var/adm/messages for reason.
Shekaib
Level 4
12 years ago
output for vm.conf

cat vm.conf
VERBOSE
MM_SERVER_NAME = asprd434-ebr.aldc.att.com
ACS_TCP_RPCSERVICE
ACS_CSI_HOSTPORT = aacsls01.aldc.att.com 30031
ACS_SSI_INET_PORT = aacsls01.aldc.att.com 30031

Please check and also this is ACS tape library.
Marianne
Level 6
12 years ago
Good!

What does 'vmoprcmd -d' on the media server show?

Have you checked /var/adm/messages for errors?
Shekaib
Level 4
12 years ago
more messages | grep error
Dec 3 01:01:08 asprd434 automountd[4101]: [ID 784820 daemon.error] server cstadmin.sbc.com not responding
Dec 3 11:49:10 asprd434 vmd[10909]: [ID 715111 daemon.error] volume daemon terminating because it received a signal (15)
Dec 3 11:49:10 asprd434 vmd[10909]: [ID 164182 daemon.error] terminating - daemon terminated (7)
Dec 3 11:52:16 asprd434 tldd[9163]: [ID 886097 daemon.error] daemon terminating because no devices are configured, tldcd has not been started
Dec 4 09:23:07 asprd434 acsd[5290]: [ID 578017 daemon.error] ACS(0) [5290] timed out after waiting 901 seconds for ready, drive (0,8,1,8)
Dec 4 09:24:03 asprd434 ltid[9125]: [ID 926221 daemon.error] Operator/EMM server has DOWN'ed drive A00_LI001_LS8_D08_L3 (device 3)

vmoprcmd -d ds

                                  DRIVE STATUS

Drv Type   Control User      Label RecMID ExtMID Ready   Wr.Enbl. ReqId
0 hcart3   ACS                -                     No       -         0
1 hcart3   ACS                -                     No       -         0
2 hcart    ACS                -                     No       -         0
3 hcart    ACS                -                     No       -         0
Marianne
Level 6
12 years ago
"grep error" does not help to get the reason for drives being DOWN'ed. Anyhow, drives are currently up/ACS control. Are backups still failing? If so, use nbrbutil command on the master to reset Media server.
RamNagalla
Moderator
12 years ago
hi,

does this drives are shared?

do you have 2 different denistity of Drives, Hcart3 and Hcart?

please post the outputs of /usr/openv/volmgr/bin/scan

/usr/openv/volmgr/bin/vmoprcmd -d

/usr/openv/volmgr/bin/tpconfig -d

/usr/openv/volmgr/bin/tpautoconf -t
Shekaib
Level 4
12 years ago
i did nbrbutil -resetMediaServer name

restarted backups and they again failed with same ec.

2/04/2012 21:28:41 - requesting resource asprd434-ebr_lto
12/04/2012 21:28:41 - requesting resource asprd212.aldc.att.com.NBU_CLIENT.MAXJOBS.asprd434-ebr.aldc.att.com
12/04/2012 21:28:41 - requesting resource asprd212.aldc.att.com.NBU_POLICY.MAXJOBS.asprd434
12/04/2012 21:28:59 - Error nbjm (pid=5547) NBU status: 2009, EMM status: All compatible drive paths are down, but media is available
All compatible drive paths are down but media is available (2009