ERR - Error encountered while attempting to get additional files for System State:\

Which Windows OS?

Please tell us exact Windows version as well as NBU version (including patch level).
System in a cluster?

There are a number of TechNotes as well as discussions in this forum about this topic, but the fixes are relevant to Windows and NBU versions.

Some TN's: 

http://www.symantec.com/docs/TECH77741

http://www.symantec.com/docs/TECH140077

http://www.symantec.com/docs/TECH144975

hi ,

Please provide the bpbkar log with Verbose 5 along with the version details.. 

Thanks Marianne,

It's Windows 2008 R2 SP1 and Symantec 7.1.0.3.

it's standalone server, most of system are VM.

Kind Regards

Shoeb

Have you had a look at any of the TNs mentioned above?

Please post bpbkar log as per Nagalla's request above. Level 0 log should be fine.

Hi Marianne,

i looked in above help but no luck, below is detailed log for this error.

11/26/2012 21:30:00 - Info nbjm (pid=11167) starting backup job (jobid=11003693) for client clientname, policy clientname, schedule Diff_Incl
11/26/2012 21:30:00 - Info nbjm (pid=11167) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=11003693, request id:{55128542-37E2-11E2-9B63-00144FBA36E8})
11/26/2012 21:30:00 - requesting resource staging_two_weeks1
11/26/2012 21:30:00 - requesting resource masterserver.NBU_CLIENT.MAXJOBS.clientname
11/26/2012 21:30:00 - requesting resource masterserver.NBU_POLICY.MAXJOBS.clientname
11/26/2012 21:30:04 - granted resource  masterserver.NBU_CLIENT.MAXJOBS.clientname
11/26/2012 21:30:04 - granted resource  masterserver.NBU_POLICY.MAXJOBS.clientname
11/26/2012 21:30:04 - granted resource  MediaID=@aaaa4;Path=/staging_two_weeks1;MediaServer=masterserver
11/26/2012 21:30:04 - granted resource  staging_two_weeks1
11/26/2012 21:30:24 - estimated 14154148 kbytes needed
11/26/2012 21:30:24 - Info nbjm (pid=11167) started backup job for client clientname, policy clientname, schedule Diff_Incl on storage unit staging_two_weeks1
11/26/2012 21:30:25 - started process bpbrm (pid=21348)
11/26/2012 21:31:07 - Info bpbrm (pid=21348) clientname is the host to backup data from
11/26/2012 21:31:08 - Info bpbrm (pid=21348) reading file list from client
11/26/2012 21:31:08 - connecting
11/26/2012 21:31:29 - Info bpbrm (pid=21348) starting bpbkar on client
11/26/2012 21:31:29 - connected; connect time: 0:00:00
11/26/2012 21:31:30 - Info bpbkar (pid=5612) Backup started
11/26/2012 21:31:30 - Info bpbrm (pid=21348) bptm pid: 23167
11/26/2012 21:31:31 - Info bptm (pid=23167) start
11/26/2012 21:31:34 - Info bptm (pid=23167) using 1048576 data buffer size
11/26/2012 21:31:34 - Info bptm (pid=23167) setting receive network buffer to 262144 bytes
11/26/2012 21:31:34 - Info bptm (pid=23167) using 64 data buffers
11/26/2012 21:31:36 - Info bptm (pid=23167) start backup
11/26/2012 21:31:37 - Info bptm (pid=23167) backup child process is pid 23265
11/26/2012 21:31:37 - begin writing
11/26/2012 21:35:15 - Error bpbrm (pid=21348) from client clientname: ERR - Error encountered while attempting to get additional files for System State:\
11/26/2012 21:45:30 - Info bptm (pid=23167) waited for full buffer 10644 times, delayed 50203 times
11/26/2012 21:45:34 - Info bptm (pid=23167) EXITING with status 0 <----------
11/26/2012 21:45:34 - Info bpbrm (pid=21348) validating image for client clientname
11/26/2012 21:45:35 - Info bpbkar (pid=5612) done. status: 1: the requested operation was partially successful
11/26/2012 21:45:35 - end writing; write time: 0:13:58
the requested operation was partially successful  (1)

Thanks

Shoeb

Please rename client's bpbkar log to bpbkar.txt and upload as File attachment.

file has been attached.

Thanks & Regards

Shoeb

I have seen a similar situation when a server has been built from the OEM DVD

If i remember correctly you just need to assign the recovery drive a drive letter under disk management so that VSS can get a handle on it - just be careful that you dont delete anything from it!

Hope this helps